Amazon Connectvs
Kustomer
Kustomer: The future of customer service
Amazon Connect
Cloud contact center from AWS
As of 30 August 2026, Amazon Connect has a free plan and paid plans start at $0.01/per chat message. Amazon Connect is a cloud-based contact center service that makes it easy to deliver better customer service at lower cost using AWS infrastructure. Softwr lists it under Customer Support. Amazon Connect is made by Amazon Web Services, launched in 2006, available on Web.
Overview
What Amazon Connect does
Amazon Connect is a cloud-based contact center service that makes it easy to deliver better customer service at lower cost using AWS infrastructure.
What people use it for
- Cloud contact centre with no per-seat licence
- Voice, chat, email and SMS in one queue
- Conversational analytics and agent assist
- Outbound campaigns and automated contact
- Workforce scheduling for contact centre agents
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Amazon Connect.
- Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
- Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
- Rates vary by region and by third-party provider, so a published figure is indicative rather than final
- Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks
Cross-shopped
What people choose instead of Amazon Connect
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Amazon ConnectvsFront
Front: Where teams collaborate on customer communication
- Amazon ConnectvsGroove
Groove: Simple, powerful support for growing businesses
- Amazon ConnectvsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Amazon Connect costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Pay-as-you-go
On request
- Chat: $0.010 per message sent or received
- Voice: $0.038 per minute
- Email: $0.080 per message sent or received
- SMS & 3rd-party messaging: $0.014 per message sent or received
Capabilities
Features
Voice
Chat
Tasks
ML-powered analytics
Contact Lens
Outbound campaigns
Forecasting
Salesforce
Integration with Salesforce
ServiceNow
Integration with ServiceNow
Zendesk
Integration with Zendesk
SAP
Integration with SAP
All AWS services
Integration with All AWS services
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Amazon Connect cost?
Amazon Connect uses pay-as-you-go pricing with no minimums or long-term contracts. Costs are $0.010 per chat message, $0.038 per voice minute, $0.080 per email message, and $0.014 per SMS or third-party messaging message.
SourceIs Amazon Connect free to try?
Amazon Connect offers a free trial option for new customers to get started at no cost. Ongoing usage is charged based on consumption with no minimum commitment required.
SourceWhat are Amazon Connect's per-channel pricing differences?
Communication channel costs vary: voice at $0.038 per minute is the most expensive, email at $0.080 per message, SMS at $0.014 per message, and chat at the lowest rate of $0.010 per message. All pricing is per message or per minute consumed with no unused portions charged.
SourceBehind it
Who makes Amazon Connect
- Company
- Amazon Web Services
- Based in
- Seattle, WA
Keep looking
Where to go from Amazon Connect
- Amazon Connect alternativesEvery product people weigh against it
- Amazon Connect pricingPlans, floors and what the tiers exclude
- Amazon Connect badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Amazon Connect with
- Freshdesk
- Kustomer
- Front
- Groove
- UJET
- HappyFox
- HubSpot Service Hub
- Jira Service Management
- Plain
- Salesforce Service Cloud
- Sprinklr Service
- Zoho Desk
- DelightChat
- Dialpad Contact Center
- Dixa
- Forethought
- Gladly
- Freshservice
Other Customer Support software
Mobile-first cloud contact centre that publishes per-seat list prices and runs on Google Cloud
From $65/mo13 researched notesCustomer service software for scaling companies
Free, then $10/mo12 researched notesAI resolution and ticket triage layered on top of an existing helpdesk
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for Amazon Connect, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Amazon Connect
Amazon Connect alternatives
What people switch to, and what they give up
Amazon Connect pricing
Every tier, and where the cost actually lands
Compare Amazon Connect
Put it head to head with anything we hold
Amazon Connect badge
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Best Customer Support software alternatives
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Per user per month