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Customer Support · head to head

Amazon Connect vs Crisp

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: Amazon Connect covers Voice, Crisp covers Live chat.

Where they differ

Only the attributes on which Amazon Connect and Crisp actually diverge.

Attributes where Amazon Connect and Crisp differ
AttributeAmazon ConnectCrisp
Pricing modelusage-basedfreemium
PlatformsWebCloud-based SaaS
CategoryCustomer SupportLive Chat & Chatbots
Founded20062015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Crisp
  • Voice, chat, email and SMS in one queuenot Crisp
  • Conversational analytics and agent assistnot Crisp
  • Outbound campaigns and automated contactnot Crisp
  • Workforce scheduling for contact centre agentsnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Amazon Connect
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Questions people ask

Is Amazon Connect or Crisp better?
Neither clearly leads. Amazon Connect starts at Free and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Crisp?
Amazon Connect starts at Free and Crisp at Free.
Does Amazon Connect or Crisp run on more platforms?
Amazon Connect runs on Web. Crisp runs on Cloud-based SaaS.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Crisp is typically brought in for.
What can Amazon Connect do that Crisp cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Both handle Web support.
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Related pages

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