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Customer Support · head to head

Amazon Connect vs Comm100

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Free plan
Yes
Full reviewWebsite
Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Free plan
No
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Amazon Connect covers Voice, Comm100 covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amazon Connect and Comm100 actually diverge.

Attributes where Amazon Connect and Comm100 differ
AttributeAmazon ConnectComm100
Starting priceFree$29/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportLive Chat
Founded20062009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • Oracle

Both cover

  • Salesforce
  • Zendesk
  • SAP
  • SOC2
  • PCI DSS
  • HIPAA
  • ISO27001
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Comm100
  • Voice, chat, email and SMS in one queuenot Comm100
  • Conversational analytics and agent assistnot Comm100
  • Outbound campaigns and automated contactnot Comm100
  • Workforce scheduling for contact centre agentsnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Amazon Connect
  • Running chat campaigns and AI assisted support on a websitenot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$undefined/mo
    • Chat: $0.010 per message sent or received
    • Voice: $0.038 per minute
    • Email: $0.080 per message sent or received

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Questions people ask

Is Amazon Connect or Comm100 better?
Neither clearly leads. Amazon Connect starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Comm100?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and $29/month for Comm100.
Does Amazon Connect or Comm100 run on more platforms?
Amazon Connect runs on Web. Comm100 runs on Web, Ios, Android.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Comm100 is typically brought in for.
What can Amazon Connect do that Comm100 cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Both handle Salesforce, Zendesk, SAP, SOC2.

Answered from the vendors’ own pages

Amazon Connect: How much does Amazon Connect cost?

Amazon Connect uses pay-as-you-go pricing with no minimums or long-term contracts. Costs are $0.010 per chat message, $0.038 per voice minute, $0.080 per email message, and $0.014 per SMS or third-party messaging message.

Source
Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
Amazon Connect: Is Amazon Connect free to try?

Amazon Connect offers a free trial option for new customers to get started at no cost. Ongoing usage is charged based on consumption with no minimum commitment required.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
Amazon Connect: What are Amazon Connect's per-channel pricing differences?

Communication channel costs vary: voice at $0.038 per minute is the most expensive, email at $0.080 per message, SMS at $0.014 per message, and chat at the lowest rate of $0.010 per message. All pricing is per message or per minute consumed with no unused portions charged.

Source
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