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Software · head to head

Amazon Connect vs Kore.ai

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
  • They diverge on capability: Amazon Connect covers Voice, Kore.ai covers Conversational AI.

Where they differ

Only the attributes on which Amazon Connect and Kore.ai actually diverge.

Attributes where Amazon Connect and Kore.ai differ
AttributeAmazon ConnectKore.ai
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Mobile, Messaging, Voice, IVR
Founded20062014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Oracle
  • API
  • Mobile support
  • Messaging support

Both cover

  • Salesforce
  • SAP
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Kore.ai
  • Voice, chat, email and SMS in one queuenot Kore.ai
  • Conversational analytics and agent assistnot Kore.ai
  • Outbound campaigns and automated contactnot Kore.ai
  • Workforce scheduling for contact centre agentsnot Kore.ai

Kore.ai

  • Customer engagementnot Amazon Connect
  • Lead generationnot Amazon Connect
  • Customer supportnot Amazon Connect
  • Sales automationnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Questions people ask

Is Amazon Connect or Kore.ai better?
Neither clearly leads. Amazon Connect starts at Free and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Kore.ai?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for Kore.ai.
Does Amazon Connect or Kore.ai run on more platforms?
Amazon Connect runs on Web. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Kore.ai is typically brought in for.
What can Amazon Connect do that Kore.ai cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Both handle Salesforce, SAP, Web support.
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