Customer Support · pricing
Amazon Connect pricing
Amazon Connect publishes a single tier. Below is what it costs, what it covers, and how that compares with the customer support tools listed alongside it.
As of 30 August 2026, Amazon Connect pricing is free, then $0.01/per chat message. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free, then $0.01/per chat message
- Model
- Usage-based
- Tiers
- 1
- Free tier
- Yes
Amazon Connect plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Pay-as-you-go | On request | 4 | Entry tier |
What the product covers
The full Amazon Connect feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Voice
- Chat
- Tasks
- ML-powered analytics
- Contact Lens
- Outbound campaigns
- Forecasting
Integrations
- Salesforce
- ServiceNow
- Zendesk
- SAP
- All AWS services
Security
- SOC1
- SOC2
- PCI DSS
- HIPAA
- FedRAMP
- ISO27001
Platform
- Web support
People bring Amazon Connect in for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact, workforce scheduling for contact centre agents. If that is not the job you are buying for, the alternatives to Amazon Connect are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Amazon Connect (this page) | Free, then $0.01/per chat message | usage-based | - | |
| Observe.AI | On request | quote | - | vs Amazon Connect |
| Assembled | $25/month | Per user per month | - | vs Amazon Connect |
| Calabrio ONE | On request | quote | - | vs Amazon Connect |
| Verint | On request | quote | - | vs Amazon Connect |
| Alvaria | On request | quote | - | vs Amazon Connect |
| UJET | $65/month | Per user per month | - | vs Amazon Connect |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Amazon Connect badges page.
Before you pay for Amazon Connect
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: a single tier at On request. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Amazon Connect runs on web, and is published by Amazon Web Services of Seattle, WA. The full record is on the Amazon Connect review, and the rest of the category is under best customer support tools.
Amazon Connect pricing questions
- How much does Amazon Connect cost?
- Amazon Connect publishes a single tier, Pay-as-you-go, at On request.
- Does Amazon Connect have a free plan?
- Yes, Amazon Connect is recorded as usage-based, so it can be used without paying.
- What am I actually paying for with Amazon Connect?
- The record lists 19 features across 4 areas: other, integrations, security, platform. In practice it is brought in for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist.
- Does Amazon Connect charge per user?
- The record carries a price and a billing period for each of its 1 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Amazon Connect prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Amazon Connect against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Amazon Connect covering price, platforms and features.