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Customer Support · head to head

Re:amaze vs RingCentral

Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite
RingCentral logo

RingCentral

Telecommunications

Unified communications platform for enterprise

From
$24.99/month
Free plan
No
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • They diverge on capability: Re:amaze covers Multi-channel inbox, RingCentral covers VoIP calling.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Re:amaze and RingCentral actually diverge.

Attributes where Re:amaze and RingCentral differ
AttributeRe:amazeRingCentral
Starting priceFree$24.99/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Windows, Macos, Ios, Android
CategoryCustomer SupportTelecommunications
Founded20121999

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • Team messaging
  • SMS/MMS
  • File storage
  • Call recording
  • Analytics
  • Salesforce

Both cover

  • Slack
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Customer service and support for small to mid-size teamsnot RingCentral
  • Multi-channel communication management across email, chat, SMS, and voicenot RingCentral

RingCentral

  • Businesses looking for integrated voice, video, and messaging communicationnot Re:amaze
  • Companies needing AI-powered call handling and receptionist featuresnot Re:amaze
  • Organizations requiring Advanced or Ultra tier packages with advanced call queuingnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Pricing, plan by plan

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Questions people ask

Is Re:amaze or RingCentral better?
Neither clearly leads. Re:amaze starts at Free and RingCentral at $24.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or RingCentral?
Re:amaze has a free tier; the other does not. Paid plans start at Free for Re:amaze and $24.99/month for RingCentral.
Does Re:amaze or RingCentral run on more platforms?
Re:amaze runs on Web, Ios, Android. RingCentral runs on Web, Windows, Macos, Ios, Android.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. RingCentral starts at $24.99/month.
What is Re:amaze best used for?
Re:amaze is most often used for customer service and support for small to mid-size teams, multi-channel communication management across email, chat, sms, and voice. Of those, customer service and support for small to mid-size teams and multi-channel communication management across email, chat, sms, and voice are not what RingCentral is typically brought in for.
What can Re:amaze do that RingCentral cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Both handle Slack, Web support, Ios support.

Answered from the vendors’ own pages

Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
RingCentral: Is there a free trial for RingCentral?

RingCentral offers a 14-day free trial for new subscribers supporting up to 20 phone lines with full feature access. No credit card is required to start the trial.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
RingCentral: How much do RingCentral add-ons cost?

AI Receptionist starts at $39/month per user, Conversational Intelligence costs $60/month per user, Call Queues Booster is $35/month, and Business SMS Booster is $25/month. These are optional add-ons separate from base plan pricing.

Source
RingCentral: Can I save money with annual billing on RingCentral?

Yes. RingCentral offers up to 33% savings by paying annually compared to monthly billing. This discount applies across all plan tiers and services.

Source
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