Softwr

Telecommunications · head to head

Aircall vs RingCentral

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
RingCentral logo

RingCentral

Telecommunications

Unified communications platform for enterprise

From
$24.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • They diverge on capability: Aircall covers Cloud phone, RingCentral covers VoIP calling.

Where they differ

Only the attributes on which Aircall and RingCentral actually diverge.

Attributes where Aircall and RingCentral differ
AttributeAircallRingCentral
Starting price$30/month$24.99/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Windows, Macos, Ios, Android
Founded20141999

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Integrations
  • HubSpot
  • Zendesk
  • Intercom

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • Team messaging
  • SMS/MMS
  • File storage
  • Microsoft Teams
  • Slack
  • Zoom

Both cover

  • Analytics
  • Call recording
  • Salesforce
  • SOC2
  • ISO27001
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot RingCentral
  • Call routing, IVR and shared numbersnot RingCentral
  • Logging calls against CRM records through integrationsnot RingCentral
  • Power dialling outbound lists on the Professional tiernot RingCentral
  • SMS and MMS alongside voicenot RingCentral

RingCentral

  • Cloud phone system with business numbers, extensions and call routingnot Aircall
  • Combining voice, video meetings and team messaging in one subscriptionnot Aircall
  • Adding contact centre and analytics capability to a distributed workforcenot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Questions people ask

Is Aircall or RingCentral better?
Neither clearly leads. Aircall starts at $30/month and RingCentral at $24.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or RingCentral?
Aircall starts at $30/month and RingCentral at $24.99/month.
Does Aircall or RingCentral run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. RingCentral runs on Web, Windows, Macos, Ios, Android.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what RingCentral is typically brought in for.
What can Aircall do that RingCentral cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Both handle Analytics, Call recording, Salesforce, SOC2.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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