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Telecommunications · head to head

RingCentral vs Sprinklr Service

RingCentral logo

RingCentral

Telecommunications

Unified communications platform for enterprise

From
$24.99/month
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: RingCentral covers VoIP calling, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which RingCentral and Sprinklr Service actually diverge.

Attributes where RingCentral and Sprinklr Service differ
AttributeRingCentralSprinklr Service
Starting price$24.99/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Ios, Android
CategoryTelecommunicationsCustomer Support
Founded19992009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • Team messaging
  • SMS/MMS
  • File storage
  • Call recording
  • Microsoft Teams
  • Slack

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • SAP
  • Oracle
  • Microsoft Dynamics

Both cover

  • Analytics
  • Salesforce
  • SOC2
  • HIPAA
  • ISO27001
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

RingCentral

  • Businesses looking for integrated voice, video, and messaging communicationnot Sprinklr Service
  • Companies needing AI-powered call handling and receptionist featuresnot Sprinklr Service
  • Organizations requiring Advanced or Ultra tier packages with advanced call queuingnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot RingCentral
  • Social customer carenot RingCentral
  • Unified CXnot RingCentral
  • Voice of customernot RingCentral

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is RingCentral or Sprinklr Service better?
Neither clearly leads. RingCentral starts at $24.99/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RingCentral or Sprinklr Service?
RingCentral starts at $24.99/month and Sprinklr Service at On request.
Does RingCentral or Sprinklr Service run on more platforms?
RingCentral runs on Web, Windows, Macos, Ios, Android. Sprinklr Service runs on Web, Ios, Android.
What is RingCentral best used for?
RingCentral is most often used for businesses looking for integrated voice, video, and messaging communication, companies needing ai-powered call handling and receptionist features, organizations requiring advanced or ultra tier packages with advanced call queuing. Of those, businesses looking for integrated voice, video, and messaging communication and companies needing ai-powered call handling and receptionist features are not what Sprinklr Service is typically brought in for.
What can RingCentral do that Sprinklr Service cannot?
RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle Analytics, Salesforce, SOC2, HIPAA.

Answered from the vendors’ own pages

RingCentral: Is there a free trial for RingCentral?

RingCentral offers a 14-day free trial for new subscribers supporting up to 20 phone lines with full feature access. No credit card is required to start the trial.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
RingCentral: How much do RingCentral add-ons cost?

AI Receptionist starts at $39/month per user, Conversational Intelligence costs $60/month per user, Call Queues Booster is $35/month, and Business SMS Booster is $25/month. These are optional add-ons separate from base plan pricing.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
RingCentral: Can I save money with annual billing on RingCentral?

Yes. RingCentral offers up to 33% savings by paying annually compared to monthly billing. This discount applies across all plan tiers and services.

Source
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