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Telecommunications · head to head

NICE CXone vs RingCentral

NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite
RingCentral logo

RingCentral

Telecommunications

Unified communications platform for enterprise

From
$24.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL; RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • They diverge on capability: NICE CXone covers Omnichannel routing, RingCentral covers VoIP calling.

Where they differ

Only the attributes on which NICE CXone and RingCentral actually diverge.

Attributes where NICE CXone and RingCentral differ
AttributeNICE CXoneRingCentral
Starting price$71/month$24.99/month
PlatformsWeb, DesktopWeb, Windows, Macos, Ios, Android
Founded19861999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • AI automation
  • Microsoft Dynamics
  • ServiceNow

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • Team messaging
  • SMS/MMS
  • File storage
  • Call recording
  • Microsoft Teams
  • Slack

Both cover

  • Analytics
  • Salesforce
  • SOC2
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

NICE CXone

  • Enterprise contact centernot RingCentral
  • Workforce optimizationnot RingCentral
  • Quality managementnot RingCentral
  • Customer analyticsnot RingCentral

RingCentral

  • Cloud phone system with business numbers, extensions and call routingnot NICE CXone
  • Combining voice, video meetings and team messaging in one subscriptionnot NICE CXone
  • Adding contact centre and analytics capability to a distributed workforcenot NICE CXone

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Pricing, plan by plan

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Which should you pick?

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Questions people ask

Is NICE CXone or RingCentral better?
Neither clearly leads. NICE CXone starts at $71/month and RingCentral at $24.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NICE CXone or RingCentral?
NICE CXone starts at $71/month and RingCentral at $24.99/month.
Does NICE CXone or RingCentral run on more platforms?
NICE CXone runs on Web, Desktop. RingCentral runs on Web, Windows, Macos, Ios, Android.
What is NICE CXone best used for?
NICE CXone is most often used for enterprise contact center, workforce optimization, quality management, customer analytics. Of those, enterprise contact center and workforce optimization are not what RingCentral is typically brought in for.
What can NICE CXone do that RingCentral cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM. RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Both handle Analytics, Salesforce, SOC2, HIPAA.
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Related pages

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