Softwr

Customer Support · head to head

8x8 Contact Center vs Conversica

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Conversica logo

Conversica

Live Chat

AI-powered conversational platform for sales and customer service

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Conversica no pricing published on website
  • They diverge on capability: 8x8 Contact Center covers Voice, Conversica covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Conversica actually diverge.

Attributes where 8x8 Contact Center and Conversica differ
Attribute8x8 Contact CenterConversica
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, Email, SMS, Messaging apps
CategoryCustomer SupportLive Chat
Founded19872009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Microsoft Dynamics
  • Zapier
  • Email support
  • SMS support

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Conversica
  • Contact centernot Conversica
  • Remote worknot Conversica
  • Customer support

Conversica

  • Customer engagementnot 8x8 Contact Center
  • Lead generationnot 8x8 Contact Center
  • Customer support
  • Sales automationnot 8x8 Contact Center

Both are used for customer support, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Conversica

  • No pricing published on website
  • Requires demo request to obtain pricing
  • Custom pricing model with no self-service options
  • Contact sales required for plan details

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Questions people ask

Is 8x8 Contact Center or Conversica better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Conversica at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Conversica?
8x8 Contact Center starts at $85/month and Conversica at On request.
Does 8x8 Contact Center or Conversica run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Conversica runs on Web, Email, SMS, Messaging apps.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Conversica is typically brought in for.
What can 8x8 Contact Center do that Conversica cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Conversica: How much does Conversica cost?

Conversica does not publish pricing on their website. To obtain pricing information, request a demo through their contact form or contact the sales team directly.

Source
Conversica: What is Conversica's pricing model?

Conversica uses a custom pricing model requiring direct sales engagement. Interested companies can request a demo or contact their sales team to discuss pricing based on specific needs.

Source
Conversica: Does Conversica offer different plan tiers?

While specific plan names are referenced on the website, details are only available by requesting a demo or contacting their sales team for a pricing consultation.

Source
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