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Amazon Lex vs Conversica

Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
Conversica logo

Conversica

Software

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Amazon Lex covers Speech recognition, Conversica covers Conversational AI.

Where they differ

Only the attributes on which Amazon Lex and Conversica actually diverge.

Attributes where Amazon Lex and Conversica differ
AttributeAmazon LexConversica
Starting price$0.00075/per text requestOn request
Pricing modelusage-basedsubscription
PlatformsWeb, AWS CloudWeb, Email, SMS, Messaging apps
Founded20062009

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Salesforce
  • HubSpot
  • Microsoft Dynamics
  • Zapier

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Conversica
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Conversica
  • Custom conversational interfaces integrated into existing applicationsnot Conversica

Conversica

  • Customer engagementnot Amazon Lex
  • Lead generationnot Amazon Lex
  • Customer supportnot Amazon Lex
  • Sales automationnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Conversica

Nothing recorded yet. See the Conversica review.

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Questions people ask

Is Amazon Lex or Conversica better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Conversica at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Conversica?
Amazon Lex starts at $0.00075/per text request and Conversica at On request.
Does Amazon Lex or Conversica run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Conversica runs on Web, Email, SMS, Messaging apps.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Conversica is typically brought in for.
What can Amazon Lex do that Conversica cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Both handle Web support.
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Related pages

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