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Software · head to head

8x8 Contact Center vs ManyChat

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
ManyChat logo

ManyChat

Software

Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only ManyChat has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; ManyChat pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • They diverge on capability: 8x8 Contact Center covers Voice, ManyChat covers Visual Flow Builder.

Where they differ

Only the attributes on which 8x8 Contact Center and ManyChat actually diverge.

Attributes where 8x8 Contact Center and ManyChat differ
Attribute8x8 Contact CenterManyChat
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, Androidweb, ios, android
Founded1987Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in ManyChat

  • Visual Flow Builder
  • Instagram Automation
  • WhatsApp Automation
  • SMS Marketing
  • Broadcast Campaigns
  • E-commerce Integrations

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot ManyChat
  • Contact centernot ManyChat
  • Remote worknot ManyChat
  • Customer supportnot ManyChat

ManyChat

  • Automating Instagram DM and comment repliesnot 8x8 Contact Center
  • Lead generation via chat funnelsnot 8x8 Contact Center
  • WhatsApp order updates and broadcastsnot 8x8 Contact Center
  • E-commerce cart recovery via chatnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

ManyChat

  • Pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • WhatsApp automation requires a connected WhatsApp Business API number with separate messaging costs.
  • The free plan has restrictive contact and feature limits compared to paid competitors.
  • Advanced flow logic can become difficult to manage for very complex automation sequences.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

ManyChat

Free
  • Free$undefined/month
    • Limited contacts
    • Core automation features
    • Basic channels
  • Pro$15/month
    • Higher contact limits
    • All channels
    • Broadcast messaging

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose ManyChat if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android.
  • You also want instagram automation.
ManyChat review

Questions people ask

Is 8x8 Contact Center or ManyChat better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and ManyChat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or ManyChat?
ManyChat has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for ManyChat.
Does 8x8 Contact Center or ManyChat run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. ManyChat runs on web, ios, android.
Can I use ManyChat for free?
Yes. ManyChat has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what ManyChat is typically brought in for.
What can 8x8 Contact Center do that ManyChat cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. ManyChat covers Visual Flow Builder, Instagram Automation, WhatsApp Automation, SMS Marketing.
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