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Customer Support · head to head

8x8 Contact Center vs Haptik

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Haptik logo

Haptik

Live Chat

Conversational AI platform for customer engagement and support

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: 8x8 Contact Center covers Voice, Haptik covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Haptik actually diverge.

Attributes where 8x8 Contact Center and Haptik differ
Attribute8x8 Contact CenterHaptik
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile, Messaging apps, Voice
CategoryCustomer SupportLive Chat
Founded19872013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Salesforce
  • Microsoft Teams

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • WhatsApp
  • Facebook
  • Slack
  • API
  • Mobile support

Both cover

  • Analytics
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Haptik
  • Contact centernot Haptik
  • Remote worknot Haptik
  • Customer supportnot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot 8x8 Contact Center
  • Automating customer conversations across messaging channelsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Questions people ask

Is 8x8 Contact Center or Haptik better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Haptik?
8x8 Contact Center starts at $85/month and Haptik at On request.
Does 8x8 Contact Center or Haptik run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Haptik is typically brought in for.
What can 8x8 Contact Center do that Haptik cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Haptik covers Conversational AI, Multi-channel support, Intent recognition, WhatsApp. Both handle Analytics, Web support.

Answered from the vendors’ own pages

Haptik: How much does Haptik cost?

Haptik does not publish pricing. The platform uses a custom enterprise pricing model requiring direct contact with sales.

Source
Haptik: How can I get Haptik pricing?

Contact Haptik by requesting a demo or emailing [email protected] to receive personalized pricing based on deployment scale, features needed, and organizational requirements.

Source
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