Softwr

Telecommunications · head to head

Aircall vs Dixa

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: Aircall covers Cloud phone, Dixa covers Unified inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Aircall and Dixa actually diverge.

Attributes where Aircall and Dixa differ
AttributeAircallDixa
Starting price$30/month$39/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Ios, Android
CategoryTelecommunicationsCustomer Support
Founded20142015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • Pipedrive

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify

Both cover

  • Salesforce
  • HubSpot
  • Zendesk
  • Intercom
  • SOC2
  • GDPR
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Dixa
  • Call routing, IVR and shared numbersnot Dixa
  • Logging calls against CRM records through integrationsnot Dixa
  • Power dialling outbound lists on the Professional tiernot Dixa
  • SMS and MMS alongside voicenot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Aircall
  • Routing conversations to agents by skill and customer datanot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is Aircall or Dixa better?
Neither clearly leads. Aircall starts at $30/month and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Dixa?
Aircall starts at $30/month and Dixa at $39/month.
Does Aircall or Dixa run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Dixa runs on Web, Ios, Android.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Dixa is typically brought in for.
What can Aircall do that Dixa cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle Salesforce, HubSpot, Zendesk, Intercom.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Dixa: How much does Dixa cost?

Dixa agent-based plans range from €89 to €179 per agent per month depending on tier and features, with AI priced separately at €0.35 per conversation.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Dixa: Does Dixa charge per-seat AI add-ons?

No, Dixa charges a flat €0.35 per conversation for AI with no per-seat AI add-on fee and no volume cap, making costs scale with customer inquiries rather than team size.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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