Softwr

Telecommunications · head to head

Aircall vs Genesys Cloud

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Telecommunications

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Genesys Cloud all four published tiers are billed annually
  • They diverge on capability: Aircall covers Cloud phone, Genesys Cloud covers Omnichannel.

Where they differ

Only the attributes on which Aircall and Genesys Cloud actually diverge.

Attributes where Aircall and Genesys Cloud differ
AttributeAircallGenesys Cloud
Starting price$30/month$75/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Desktop, Ios, Android
Founded20141990

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • HubSpot
  • Intercom

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics
  • SAP

Both cover

  • IVR
  • Salesforce
  • Zendesk
  • SOC2
  • ISO27001
  • Web support
  • Ios support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Genesys Cloud
  • Call routing, IVR and shared numbersnot Genesys Cloud
  • Logging calls against CRM records through integrationsnot Genesys Cloud
  • Power dialling outbound lists on the Professional tiernot Genesys Cloud
  • SMS and MMS alongside voicenot Genesys Cloud

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Aircall
  • Workforce engagement and routing for large support operationsnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want call routing.
Aircall review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Questions people ask

Is Aircall or Genesys Cloud better?
Neither clearly leads. Aircall starts at $30/month and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Genesys Cloud?
Aircall starts at $30/month and Genesys Cloud at $75/month.
Does Aircall or Genesys Cloud run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Genesys Cloud runs on Web, Desktop, Ios, Android.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Genesys Cloud is typically brought in for.
What can Aircall do that Genesys Cloud cannot?
Aircall covers Cloud phone, Call routing, Power dialer, Analytics. Genesys Cloud covers Omnichannel, ACD, Predictive engagement, WFM. Both handle IVR, Salesforce, Zendesk, SOC2.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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