Softwr

Telecommunications · head to head

Aircall vs NICE CXone

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL
  • They diverge on capability: Aircall covers Cloud phone, NICE CXone covers Omnichannel routing.

Where they differ

Only the attributes on which Aircall and NICE CXone actually diverge.

Attributes where Aircall and NICE CXone differ
AttributeAircallNICE CXone
Starting price$30/month$71/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Desktop
Founded20141986

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • Call routing
  • Power dialer
  • Call recording
  • Integrations
  • HubSpot
  • Zendesk
  • Intercom

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • WFM
  • Quality management
  • AI automation
  • Microsoft Dynamics
  • ServiceNow
  • SAP

Both cover

  • IVR
  • Analytics
  • Salesforce
  • SOC2
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot NICE CXone
  • Call routing, IVR and shared numbersnot NICE CXone
  • Logging calls against CRM records through integrationsnot NICE CXone
  • Power dialling outbound lists on the Professional tiernot NICE CXone
  • SMS and MMS alongside voicenot NICE CXone

NICE CXone

  • Enterprise contact centernot Aircall
  • Workforce optimizationnot Aircall
  • Quality managementnot Aircall
  • Customer analyticsnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want call routing.
Aircall review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Aircall or NICE CXone better?
Neither clearly leads. Aircall starts at $30/month and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or NICE CXone?
Aircall starts at $30/month and NICE CXone at $71/month.
Does Aircall or NICE CXone run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. NICE CXone runs on Web, Desktop.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what NICE CXone is typically brought in for.
What can Aircall do that NICE CXone cannot?
Aircall covers Cloud phone, Call routing, Power dialer, Call recording. NICE CXone covers Omnichannel routing, ACD, WFM, Quality management. Both handle IVR, Analytics, Salesforce, SOC2.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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Related pages

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