Softwr

Telecommunications · head to head

Aircall vs Talkdesk

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Talkdesk logo

Talkdesk

Telecommunications

Cloud contact center for innovative enterprises

From
$65/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Talkdesk platform stability issues including dropped calls and system freezes during peak usage times
  • They diverge on capability: Aircall covers Cloud phone, Talkdesk covers AI agent assist.

Where they differ

Only the attributes on which Aircall and Talkdesk actually diverge.

Attributes where Aircall and Talkdesk differ
AttributeAircallTalkdesk
Starting price$30/month$65/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Mobile
Founded20142011

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Call recording
  • Integrations
  • HubSpot
  • Intercom

Only in Talkdesk

  • AI agent assist
  • Omnichannel
  • Workforce management
  • Quality management
  • Knowledge management
  • ServiceNow
  • Microsoft Dynamics
  • Slack

Both cover

  • Analytics
  • Salesforce
  • Zendesk
  • SOC2
  • GDPR
  • ISO27001
  • Web support
  • Ios support
  • Android support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Talkdesk
  • Call routing, IVR and shared numbersnot Talkdesk
  • Logging calls against CRM records through integrationsnot Talkdesk
  • Power dialling outbound lists on the Professional tiernot Talkdesk
  • SMS and MMS alongside voicenot Talkdesk

Talkdesk

  • Enterprise contact centernot Aircall
  • AI-powered servicenot Aircall
  • Customer experiencenot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Talkdesk

  • Platform stability issues including dropped calls and system freezes during peak usage times
  • Reporting dashboards lack flexibility and often require manual workarounds for deeper insights
  • Mobile app performance is inconsistent with connectivity drops and fewer features than desktop
  • Advanced AI and analytics features are locked behind higher-tier plans

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Talkdesk

$65/month
  • CX Cloud Essentials$65/month
    • Voice
    • Digital engagement
    • Agent workspace
  • CX Cloud Elevate$95/month
    • Essentials + WFM
    • Quality management
  • CX Cloud Elite$125/month
    • Elevate + Analytics
    • Customer experience analytics

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Talkdesk if

  • You need ai agent assist.
  • You work on Web, Mobile.
  • You also want omnichannel.
Talkdesk review

Questions people ask

Is Aircall or Talkdesk better?
Neither clearly leads. Aircall starts at $30/month and Talkdesk at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Talkdesk?
Aircall starts at $30/month and Talkdesk at $65/month.
Does Aircall or Talkdesk run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Talkdesk runs on Web, Mobile.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Talkdesk is typically brought in for.
What can Aircall do that Talkdesk cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. Talkdesk covers AI agent assist, Omnichannel, Workforce management, Quality management. Both handle Analytics, Salesforce, Zendesk, SOC2.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Talkdesk: What is the pricing structure for Talkdesk?

Talkdesk offers three main plans. Digital Essentials and Voice Essentials both start at $85/user/month. CX Cloud Elite, the omnichannel plan, starts at $165/user/month. Additional charges apply for reporting, workforce management, quality management, integrations, and advanced automation features.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Talkdesk: Does Talkdesk integrate with Salesforce and Zendesk?

Yes. Talkdesk integrates natively with Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice. It also integrates with Zendesk with automation capabilities for ticket creation, contact updating, and data entry. Talkdesk supports over 40 integrations overall.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Talkdesk: What AI and automation features does Talkdesk offer?

Talkdesk includes real-time transcription, sentiment analysis, automatic call scoring, and AI-assisted agent workspace. The platform uses generative AI and automation to streamline workflows and optimize resources.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
Talkdesk: Does Talkdesk support multiple communication channels?

Yes. Talkdesk offers omnichannel support across voice, email, chat, and SMS in the CX Cloud Elite plan. Lower-tier plans focus on specific channels (digital-only or voice-only).

Source
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