Aircallvs
Talkdesk
Talkdesk: Cloud-based contact center platform with similar AI call features and integrations for sales and support teams.
Aircall
Cloud phone system for modern business
As of 30 August 2026, Aircall starts at $30/month. Aircall is a cloud-based call center and phone system built for modern businesses. Softwr lists it under Telecommunications. Aircall is made by Aircall SAS, launched in 2014, available on Web, iOS, Android, Windows.
Overview
What Aircall does
Aircall is a cloud-based call center and phone system built for modern businesses. It integrates with popular CRM and helpdesk tools.
What people use it for
- Cloud phone system for sales and support teams
- Call routing, IVR and shared numbers
- Logging calls against CRM records through integrations
- Power dialling outbound lists on the Professional tier
- SMS and MMS alongside voice
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Aircall.
- A minimum of 3 users on the published plans, rising to 25 on the Custom tier
- Essentials is limited to 3 teams; unlimited teams need Professional
- Salesforce CTI, the power dialer and advanced analytics all require Professional
- SSO, API support and an SLA are Custom tier only
- AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price
Cross-shopped
What people choose instead of Aircall
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- AircallvsActiveCampaign
ActiveCampaign: Customer communication platform with phone system capabilities bundled with CRM and marketing automation.
Capabilities
Features
Cloud phone
IVR
Call routing
Power dialer
Analytics
Call recording
Integrations
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Zendesk
Integration with Zendesk
Intercom
Integration with Intercom
Pipedrive
Integration with Pipedrive
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is the minimum cost to start with Aircall?
Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.
SourceDoes Aircall include AI call features in base plans?
No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.
SourceHow many countries can I create phone numbers in?
Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.
SourceWhat is Aircall's uptime guarantee?
Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.
SourceBehind it
Who makes Aircall
- Company
- Aircall SAS
- Based in
- Paris, France
- Founders
- Olivier Pailhès, Pierre-Baptiste Béchu, Jonathan Anguelov, Xavier Durand
Timeline
Aircall over time
Keep looking
Where to go from Aircall
- Aircall alternativesEvery product people weigh against it
- Aircall pricingPlans, floors and what the tiers exclude
- Aircall badgesWhich rules it meets, and the figure behind each
- All Telecommunications softwareThe full category
- Best Telecommunications softwareThe shortlist, and how it was cut
Best Telecommunications software for
Compare Aircall with
- Talkdesk
- Dialpad
- 8x8
- Knowlarity
- MyOperator
- NICE CXone
- Five9
- Genesys Cloud
- RingCentral
- Exotel
- OneSignal
- Telesign
- Bandwidth
- 8x8
- Knowlarity
- MyOperator
- Exotel
- OneSignal
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12 researched notes
Softwr does not host reviews and shows no star rating for Aircall, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Aircall
Aircall alternatives
What people switch to, and what they give up
Aircall pricing
Every tier, and where the cost actually lands
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