Userlike vs Zendesk Sunshine Conversations
A comprehensive head-to-head comparison of two leading live chat & chatbots solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Userlike if you need Live chat and prefer a free starting option. Choose Zendesk Sunshine Conversations if you prioritize Live chat and want plans starting at Contact for pricing. Userlike has a higher user rating (4.5 vs 4.3).
Userlike vs Zendesk Sunshine Conversations: At a Glance
| Criteria | Userlike | Zendesk Sunshine Conversations |
|---|---|---|
| User Rating | 4.5 | 4.3 |
| Pricing | Free | Contact for pricing |
| Pricing Model | per-widget | Subscription |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Mobile app, IOS, Android |
| Category | Live Chat & Chatbots | Live Chat & Chatbots |
| Founded | 2011 | 2007 |
Feature Comparison: Userlike vs Zendesk Sunshine Conversations
| Feature | Userlike | Zendesk Sunshine Conversations |
|---|---|---|
| Live chat | ||
| Facebook Messenger | ||
| SMS | ||
| Video calls | ||
| Chatbot | ||
| Slack | ||
| Pipedrive | ||
| HubSpot | ||
| Zendesk | ||
| Salesforce | ||
| GDPR | ||
| ISO27001 | ||
| German data centers | ||
| Web support | ||
| SMS messaging | ||
| WhatsApp integration | ||
| Zendesk Support | ||
| API | ||
| Mobile app support | ||
| IOS support | ||
| Android support |
Userlike vs Zendesk Sunshine Conversations: Pricing Breakdown
Userlike Pricing
Model: per-widget
- 1 widget
- 1 seat
- Unlimited chats
- 4 widgets
- 4 seats
- Video calls
- 10 widgets
- 10 seats
- Analytics
- Chatbot
- Unlimited
- Custom features
- Dedicated support
Zendesk Sunshine Conversations Pricing
Model: Subscription
- Chat + messaging
- Basic features
- Limited agents
- Omnichannel
- Advanced automation
- Routing
- All features
- Custom workflows
- Premium support
Pros and Cons
Userlike
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong WhatsApp functionality
Cons
- May require time to learn advanced features
Zendesk Sunshine Conversations
Pros
- Highly rated by users (4.3/5)
- Available on 4 platforms (Web, Mobile app, IOS, Android)
- Rich feature set with 12+ capabilities
- Strong Live chat functionality
- Strong SMS messaging functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Userlike vs Zendesk Sunshine Conversations?
Choose Userlike if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value WhatsApp
Choose Zendesk Sunshine Conversations if you:
- Need Live chat
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile app
- Value SMS messaging
Frequently Asked Questions: Userlike vs Zendesk Sunshine Conversations
Is Userlike better than Zendesk Sunshine Conversations?
It depends on your needs. Userlike has a 4.5/5 user rating while Zendesk Sunshine Conversations has 4.3/5. Userlike excels in Live chat and WhatsApp, while Zendesk Sunshine Conversations stands out with Live chat and SMS messaging. Consider your budget (Free vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, Userlike or Zendesk Sunshine Conversations?
Userlike offers a free plan and starts at Free. Zendesk Sunshine Conversations starts at Contact for pricing. Userlike has a clear pricing advantage with its free tier.
Can I use Userlike and Zendesk Sunshine Conversations together?
While both are live chat & chatbots tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core live chat & chatbots needs.
What are the main differences between Userlike and Zendesk Sunshine Conversations?
The key differences include: pricing model (per-widget vs Subscription), platform support (Web, Ios, Android vs Web, Mobile app, IOS, Android), and feature focus. Userlike emphasizes Live chat, WhatsApp, Facebook Messenger while Zendesk Sunshine Conversations focuses on Live chat, SMS messaging, Facebook Messenger. User ratings differ slightly: 4.5 vs 4.3 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Userlike and Zendesk Sunshine Conversations.