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LivePerson vs Userlike

LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Userlike logo

Userlike

Live Chat

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Userlike has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • They diverge on capability: LivePerson covers Conversational AI, Userlike covers WhatsApp.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LivePerson and Userlike actually diverge.

Attributes where LivePerson and Userlike differ
AttributeLivePersonUserlike
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Ios, Android
Founded19952011

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Webhooks
  • Mobile app support
  • IOS support
  • Messaging apps support

Only in Userlike

  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Pipedrive
  • HubSpot
  • GDPR

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Userlike
  • Routing customer conversations between bots and human agentsnot Userlike

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Which should you pick?

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Userlike if

  • You need whatsapp.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want facebook messenger.
Userlike review

Questions people ask

Is LivePerson or Userlike better?
Neither clearly leads. LivePerson starts at On request and Userlike at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Userlike?
Userlike has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Userlike.
Does LivePerson or Userlike run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Userlike runs on Web, Ios, Android.
Can I use Userlike for free?
Yes. Userlike has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Userlike is typically brought in for.
What can LivePerson do that Userlike cannot?
LivePerson covers Conversational AI, Mobile messaging, Intent detection, Webhooks. Userlike covers WhatsApp, Facebook Messenger, SMS, Video calls. Both handle Live chat, Salesforce, Zendesk, Slack.

Answered from the vendors’ own pages

LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Userlike: What does the free plan include?

The free plan includes 1 seat, 1 channel, and up to 200 conversations per month. It provides basic features like messenger customization, file sharing, and feedback collection.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Userlike: What is the cost of the Pro plan and what does it offer?

The Pro plan costs 105 euros per month (or 87 euros per month if billed annually) with a minimum of 3 seats. It includes unlimited channels and conversations, live translation, video calls, basic API access, and analytics.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Userlike: Is there a trial period before committing to a paid plan?

Yes, the platform offers a 14-day free trial of the Pro plan features. After the trial expires, accounts automatically downgrade to the Free plan unless upgraded.

Source
Userlike: What add-on costs are available?

Additional features can be added separately: Connect AI Agent from 99 euros per month, Connect AI Copilot from 19 euros per user per month, Workflows from 50 euros per month for 1,000 runs, and WhatsApp Campaigns from 20 euros per month plus Meta fees.

Source
Userlike: How does billing work on the Pro plan?

The Pro plan is billed monthly or annually, with annual billing offering a 20 percent discount. Unused conversations roll over to subsequent months within the same contract year.

Source
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