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Live Chat & Chatbots · head to head

LivePerson vs Zendesk Answer Bot

LivePerson logo

LivePerson

Live Chat & Chatbots

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Zendesk Answer Bot logo

Zendesk Answer Bot

Live Chat & Chatbots

AI-powered chatbot for automated customer support

From
$55/month per agent
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Zendesk Answer Bot limited to Help Center articles only; cannot access customer account data, billing information, or external systems
  • They diverge on capability: LivePerson covers Live chat, Zendesk Answer Bot covers AI chatbot.

Where they differ

Only the attributes on which LivePerson and Zendesk Answer Bot actually diverge.

Attributes where LivePerson and Zendesk Answer Bot differ
AttributeLivePersonZendesk Answer Bot
Starting priceOn request$55/month per agent
Pricing modelsubscriptionUnknown
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Email, Slack, Mobile
Founded19952007

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Mobile app support

Only in Zendesk Answer Bot

  • AI chatbot
  • Knowledge base integration
  • Intent recognition
  • Multi-language support
  • Zendesk Support
  • Zendesk Chat
  • API
  • Mobile support

Both cover

  • Slack
  • Web support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Zendesk Answer Bot
  • Routing customer conversations between bots and human agentsnot Zendesk Answer Bot

Zendesk Answer Bot

  • Customer engagementnot LivePerson
  • Lead generationnot LivePerson
  • Customer supportnot LivePerson
  • Sales automationnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Zendesk Answer Bot

  • Limited to Help Center articles only; cannot access customer account data, billing information, or external systems
  • Fixed timeout limits on API calls prevent lookups to external systems from completing
  • Does not perform actions like refunds or account updates; only suggests documentation
  • Uses keyword matching rather than true natural language understanding, leading to mismatched suggestions on complex queries

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Zendesk Answer Bot

$55/month per agent
  • Suite Team$55/month per agent
    • Answer Bot included
  • Suite Growth$89/month per agent
    • Answer Bot included
  • Suite Professional$115/month per agent
    • Answer Bot included

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Choose Zendesk Answer Bot if

  • You need ai chatbot.
  • You work on Web, Email, Slack, Mobile.
  • You also want knowledge base integration.
Zendesk Answer Bot review

Questions people ask

Is LivePerson or Zendesk Answer Bot better?
Neither clearly leads. LivePerson starts at On request and Zendesk Answer Bot at $55/month per agent, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Zendesk Answer Bot?
LivePerson starts at On request and Zendesk Answer Bot at $55/month per agent.
Does LivePerson or Zendesk Answer Bot run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Zendesk Answer Bot runs on Web, Email, Slack, Mobile.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Zendesk Answer Bot is typically brought in for.
What can LivePerson do that Zendesk Answer Bot cannot?
LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Zendesk Answer Bot covers AI chatbot, Knowledge base integration, Intent recognition, Multi-language support. Both handle Slack, Web support, Messaging apps support.

Answered from the vendors’ own pages

Zendesk Answer Bot: Is Answer Bot included in my Zendesk plan?

Answer Bot functionality is now part of Zendesk AI agents included in Suite and Support plans, though Advanced AI features require the Advanced AI add-on. Legacy Essential tier Answer Bot was sunset on December 31, 2026.

Source
Zendesk Answer Bot: What channels does Answer Bot support?

Answer Bot works in email autoresponses, Slack channels (free feature for Guide Enterprise or Professional plans), and the web widget. For Slack, it listens to selected channels and suggests relevant Help Center articles to users.

Source
Zendesk Answer Bot: Does Answer Bot generate complete answers or just suggest articles?

Classic Answer Bot primarily suggests articles from your Help Center that might solve the issue, leaving the customer to read the article themselves. It does not generate a full response or summarize the article content.

Source
Zendesk Answer Bot: How is Answer Bot usage billed?

As of 2026, Zendesk charges for AI agent features using an automated resolutions model rather than monthly active users. The specific per-resolution pricing varies by plan and was transitioning during 2026.

Source
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