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Customer Support · head to head

UserVoice vs Yellow.ai

UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which UserVoice and Yellow.ai actually diverge.

Attributes where UserVoice and Yellow.ai differ
AttributeUserVoiceYellow.ai
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Mobile, Messaging apps, Voice assistants
CategoryCustomer SupportLive Chat
FoundedUnknown2016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in UserVoice

Nothing recorded that Yellow.ai does not also cover.

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Zendesk
  • Salesforce
  • HubSpot
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Yellow.ai
  • Building internal feedback portals for product teamsnot Yellow.ai
  • Mapping customer needs to product roadmap decisionsnot Yellow.ai
  • Consolidating voice of customer across feedback channelsnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot UserVoice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is UserVoice or Yellow.ai better?
Neither clearly leads. UserVoice starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, UserVoice or Yellow.ai?
UserVoice has a free tier; the other does not. Paid plans start at Free for UserVoice and On request for Yellow.ai.
Does UserVoice or Yellow.ai run on more platforms?
UserVoice runs on Web. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Yellow.ai starts at On request.
What is UserVoice best used for?
UserVoice is most often used for collecting and prioritizing customer feedback from multiple channels, building internal feedback portals for product teams, mapping customer needs to product roadmap decisions, consolidating voice of customer across feedback channels. Of those, collecting and prioritizing customer feedback from multiple channels and building internal feedback portals for product teams are not what Yellow.ai is typically brought in for.
What can UserVoice do that Yellow.ai cannot?
Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard.

Answered from the vendors’ own pages

UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source
Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source
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