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All industries · head to head

Freshdesk vs UserVoice

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure

Where they differ

Only the attributes on which Freshdesk and UserVoice actually diverge.

Attributes where Freshdesk and UserVoice differ
AttributeFreshdeskUserVoice
Starting price$19/monthOn request
Pricing modelsubscriptionquote
CategoryAll industriesCustomer Support
Founded2010Unknown

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in UserVoice

Nothing recorded that Freshdesk does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot UserVoice
  • Customer support portal and knowledge basenot UserVoice
  • Multi-channel support coordinationnot UserVoice
  • AI-assisted support agent interactionnot UserVoice

UserVoice

No use cases recorded yet. See the UserVoice review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

UserVoice

On request

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose UserVoice if

Nothing in the data separates UserVoice from Freshdesk on the points above - pick on price and on how each one feels to use.

UserVoice review

Questions people ask

Is Freshdesk or UserVoice better?
Neither clearly leads. Freshdesk starts at $19/month and UserVoice at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or UserVoice?
Freshdesk starts at $19/month and UserVoice at On request.
Does Freshdesk or UserVoice run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what UserVoice is typically brought in for.
What can Freshdesk do that UserVoice cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.
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Related pages

More on Freshdesk

More on UserVoice

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