Customer Support · alternatives
Alternatives to UserVoice
24 customer support tools sit alongside UserVoice in this directory. Below is what separates each from UserVoice on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 24
- With a free tier
- 2
- Cheaper to start
- -
- UserVoice starts at
- Free
Why people look past UserVoice
Nothing on the record flags a reason to move. UserVoice has a free tier. People still switch over fit and workflow, and those are not things a catalogue entry can measure, which is what the comparisons below are for.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
The future of customer service
- No free tier, where UserVoice has one.
- Sold on a quote model rather than usage-based.
Where teams collaborate on customer communication
- No free tier, where UserVoice has one.
- Publishes an entry price of $25/month, where UserVoice does not.
- Sold on a subscription model rather than usage-based.
Simple, powerful support for growing businesses
- No free tier, where UserVoice has one.
- Publishes an entry price of $12/month, where UserVoice does not.
- Sold on a subscription model rather than usage-based.
Delight your customers, effortlessly
- Publishes an entry price of $19/month per agent, where UserVoice does not.
- Sold on a subscription model rather than usage-based.
Customer service software that people love
- Publishes an entry price of $25/month, where UserVoice does not.
- Sold on a subscription model rather than usage-based.
Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
- No free tier, where UserVoice has one.
- Sold on a quote model rather than usage-based.
Every UserVoice alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| UserVoice (this page) | Free | Usage-based | - | |
| KustomerThe future of customer service | On request | Quote | - | vs UserVoice |
| FrontWhere teams collaborate on customer communication | $25/month | Subscription | 3 | vs UserVoice |
| GrooveSimple, powerful support for growing businesses | $12/month | Subscription | 3 | vs UserVoice |
| FreshdeskDelight your customers, effortlessly | Free, then $19/month per agent | Subscription | 3 | vs UserVoice |
| Help Scout | Free, then $25/month | Subscription | 4 | vs UserVoice |
| Cresta | On request | Quote | 1 | vs UserVoice |
| Assembled | $25/month | Per user per month | 4 | vs UserVoice |
| Calabrio ONE | On request | Quote | 1 | vs UserVoice |
| Level AI | On request | Quote | 1 | vs UserVoice |
| Alvaria | On request | Quote | 4 | vs UserVoice |
| Kapture CX | On request | Quote | 1 | vs UserVoice |
| Balto | On request | Quote | 1 | vs UserVoice |
| Verint | On request | Quote | 1 | vs UserVoice |
| Playvox | On request | Quote | 1 | vs UserVoice |
| Observe.AI | On request | Quote | 1 | vs UserVoice |
| Forethought | On request | Quote | 3 | vs UserVoice |
| Ameyo | On request | Quote | 3 | vs UserVoice |
| UJET | $65/month | Per user per month | 4 | vs UserVoice |
| Richpanel | $99/month | Per-seat plus per-conversation for AI agents | 3 | vs UserVoice |
| Plain | $35/month | Tiered pricing per seat with credit system | 3 | vs UserVoice |
| Helpjuice | $249/month | Subscription | 3 | vs UserVoice |
| HelpCrunch | On request | Subscription | 3 | vs UserVoice |
| Document360 | On request | Quote | 1 | vs UserVoice |
| Dixa | $39/month | Subscription | 3 | vs UserVoice |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the UserVoice badges page.
Cheaper ways to solve the same problem
Free to start (2)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Freshdesk , Free, then $19/month per agent
- Help Scout , Free, then $25/month
What you would be giving up
UserVoice is most often brought in for collecting and prioritizing customer feedback from multiple channels, building internal feedback portals for product teams, mapping customer needs to product roadmap decisions, consolidating voice of customer across feedback channels. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If UserVoice is broadly right and the question is cost, the UserVoice pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
UserVoice runs on not recorded. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about UserVoice alternatives
- What are the main alternatives to UserVoice?
- 24 other customer support tools are listed in this directory, led by Kustomer, Front, Groove, Freshdesk. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to UserVoice?
- 2 of the alternatives listed here can be used without paying: Freshdesk, Help Scout.
- Is there a reason to switch away from UserVoice?
- Nothing in the data flags one. UserVoice has a free tier. Fit and workflow are the usual reasons to move, and those are not things this record can measure.
- What would I give up by switching from UserVoice?
- UserVoice is most often brought in for collecting and prioritizing customer feedback from multiple channels, building internal feedback portals for product teams, mapping customer needs to product roadmap decisions, consolidating voice of customer across feedback channels. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to UserVoice?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these UserVoice alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare UserVoice against one of these directly?
- Every alternative below has a side-by-side page against UserVoice covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 24 tools beside UserVoice. The category page lists the rest of the catalogue as it grows.