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Customer Support · head to head

Document360 vs UserVoice

Document360 logo

Document360

Customer Support

Self-service knowledge base software for product documentation

From
On request
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 28 August 2026.

Where they differ

Only the attributes on which Document360 and UserVoice actually diverge.

Attributes where Document360 and UserVoice differ
AttributeDocument360UserVoice
Starting priceOn requestFree
Pricing modelquoteusage-based
Free tierNoYes

Identical on both: platforms (web), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Analytics
  • Multi-language Support
  • API Documentation Tools

Only in UserVoice

Nothing recorded that Document360 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Document360

  • Product and API documentationnot UserVoice
  • Internal knowledge managementnot UserVoice
  • Customer self-service supportnot UserVoice
  • Multi-language documentation portalsnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Document360
  • Building internal feedback portals for product teamsnot Document360
  • Mapping customer needs to product roadmap decisionsnot Document360
  • Consolidating voice of customer across feedback channelsnot Document360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Document360 or UserVoice better?
Neither clearly leads. Document360 starts at On request and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Document360 or UserVoice?
UserVoice has a free tier; the other does not. Paid plans start at On request for Document360 and Free for UserVoice.
Does Document360 or UserVoice run on more platforms?
Document360 runs on web. UserVoice runs on Web.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Document360 starts at On request.
What is Document360 best used for?
Document360 is most often used for product and api documentation, internal knowledge management, customer self-service support, multi-language documentation portals. Of those, product and api documentation and internal knowledge management are not what UserVoice is typically brought in for.
What can Document360 do that UserVoice cannot?
Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access.

Answered from the vendors’ own pages

Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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