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Userlike vs UserVoice

Userlike logo

Userlike

Live Chat

The leading GDPR-compliant customer messaging

From
Free
Free plan
Yes
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Userlike and UserVoice actually diverge.

Attributes where Userlike and UserVoice differ
AttributeUserlikeUserVoice
Pricing modelsubscriptionusage-based
PlatformsWeb, Ios, AndroidWeb
CategoryLive ChatCustomer Support
Founded2011Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Userlike

  • Live chat
  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Slack
  • Pipedrive

Only in UserVoice

Nothing recorded that Userlike does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Userlike
  • Building internal feedback portals for product teamsnot Userlike
  • Mapping customer needs to product roadmap decisionsnot Userlike
  • Consolidating voice of customer across feedback channelsnot Userlike

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Userlike if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want whatsapp.
Userlike review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Userlike or UserVoice better?
Neither clearly leads. Userlike starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Userlike or UserVoice?
Userlike starts at Free and UserVoice at Free.
Does Userlike or UserVoice run on more platforms?
Userlike runs on Web, Ios, Android. UserVoice runs on Web.
Can I use Userlike for free?
Both have a free tier, so you can try either at no cost before committing.
What is Userlike best used for?
Userlike is most often used for teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans. Of those, teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans is not what UserVoice is typically brought in for.
What can Userlike do that UserVoice cannot?
Userlike covers Live chat, WhatsApp, Facebook Messenger, SMS.

Answered from the vendors’ own pages

Userlike: What does the free plan include?

The free plan includes 1 seat, 1 channel, and up to 200 conversations per month. It provides basic features like messenger customization, file sharing, and feedback collection.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Userlike: What is the cost of the Pro plan and what does it offer?

The Pro plan costs 105 euros per month (or 87 euros per month if billed annually) with a minimum of 3 seats. It includes unlimited channels and conversations, live translation, video calls, basic API access, and analytics.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Userlike: Is there a trial period before committing to a paid plan?

Yes, the platform offers a 14-day free trial of the Pro plan features. After the trial expires, accounts automatically downgrade to the Free plan unless upgraded.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Userlike: What add-on costs are available?

Additional features can be added separately: Connect AI Agent from 99 euros per month, Connect AI Copilot from 19 euros per user per month, Workflows from 50 euros per month for 1,000 runs, and WhatsApp Campaigns from 20 euros per month plus Meta fees.

Source
Userlike: How does billing work on the Pro plan?

The Pro plan is billed monthly or annually, with annual billing offering a 20 percent discount. Unused conversations roll over to subsequent months within the same contract year.

Source
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