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Yellow.ai vs Zendesk

Yellow.ai logo

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Customer Support

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Yellow.ai covers AI chatbots, Zendesk covers Ticket management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Yellow.ai and Zendesk actually diverge.

Attributes where Yellow.ai and Zendesk differ
AttributeYellow.aiZendesk
Starting priceOn request$19/month
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb
CategoryLive ChatCustomer Support
Founded20162007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Zendesk
  • HubSpot
  • Web support
  • Mobile support

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Yellow.ai
  • Omnichannel customer supportnot Yellow.ai
  • Knowledge base and self-service portalsnot Yellow.ai
  • AI-assisted customer servicenot Yellow.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Yellow.ai or Zendesk better?
Neither clearly leads. Yellow.ai starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Yellow.ai or Zendesk?
Yellow.ai starts at On request and Zendesk at $19/month.
Does Yellow.ai or Zendesk run on more platforms?
Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants. Zendesk runs on Web.
What is Yellow.ai best used for?
Yellow.ai is most often used for businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing. Of those, businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing is not what Zendesk is typically brought in for.
What can Yellow.ai do that Zendesk cannot?
Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Salesforce, Slack.

Answered from the vendors’ own pages

Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source
Zendesk: What is included in the free trial?

You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days, with Copilot included by default.

Source
Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source
Zendesk: How is Zendesk pricing calculated?

Base subscription pricing is determined by your selected plan tier and the number of agent seats needed. Additional costs include usage-based features like App Builder and Voice, plus optional add-ons.

Source
Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source
Zendesk: What are the contract terms?

Zendesk subscriptions are month to month, annual, or multi-year. Annual billing typically costs less than monthly payments.

Source
Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source
Zendesk: Can I upgrade or downgrade my plan?

Yes, changes may apply immediately or at renewal depending on your subscription terms.

Source
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