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Customer Support · head to head

Groove vs UserVoice

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure

Where they differ

Only the attributes on which Groove and UserVoice actually diverge.

Attributes where Groove and UserVoice differ
AttributeGrooveUserVoice
Starting price$12/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb
Founded2011Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in UserVoice

Nothing recorded that Groove does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot UserVoice
  • Handling email, chat and messaging support in one queuenot UserVoice

UserVoice

No use cases recorded yet. See the UserVoice review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

UserVoice

On request

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose UserVoice if

Nothing in the data separates UserVoice from Groove on the points above - pick on price and on how each one feels to use.

UserVoice review

Questions people ask

Is Groove or UserVoice better?
Neither clearly leads. Groove starts at $12/month and UserVoice at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or UserVoice?
Groove starts at $12/month and UserVoice at On request.
Does Groove or UserVoice run on more platforms?
Groove runs on Web, Ios, Android. UserVoice runs on Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what UserVoice is typically brought in for.
What can Groove do that UserVoice cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

More on Groove

More on UserVoice

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