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Customer Support · head to head

UserVoice vs Zendesk

UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

All industries

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation

Where they differ

Only the attributes on which UserVoice and Zendesk actually diverge.

Attributes where UserVoice and Zendesk differ
AttributeUserVoiceZendesk
Starting priceOn request$19/month
Pricing modelquotesubscription
CategoryCustomer SupportAll industries
FoundedUnknown2007

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in UserVoice

Nothing recorded that Zendesk does not also cover.

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

UserVoice

No use cases recorded yet. See the UserVoice review.

Zendesk

  • Help desk and ticketing system managementnot UserVoice
  • Omnichannel customer supportnot UserVoice
  • Knowledge base and self-service portalsnot UserVoice
  • AI-assisted customer servicenot UserVoice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

UserVoice

On request

No published plan breakdown. See the UserVoice review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose UserVoice if

Nothing in the data separates UserVoice from Zendesk on the points above - pick on price and on how each one feels to use.

UserVoice review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is UserVoice or Zendesk better?
Neither clearly leads. UserVoice starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, UserVoice or Zendesk?
UserVoice starts at On request and Zendesk at $19/month.
Does UserVoice or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What can UserVoice do that Zendesk cannot?
Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.
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Related pages

More on UserVoice

More on Zendesk

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