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Customer Support · head to head

UserVoice vs Zendesk

UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Customer Support

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which UserVoice and Zendesk actually diverge.

Attributes where UserVoice and Zendesk differ
AttributeUserVoiceZendesk
Starting priceFree$19/month
Pricing modelusage-basedsubscription
Free tierYesNo
FoundedUnknown2007

Identical on both: platforms (Web), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in UserVoice

Nothing recorded that Zendesk does not also cover.

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Zendesk
  • Building internal feedback portals for product teamsnot Zendesk
  • Mapping customer needs to product roadmap decisionsnot Zendesk
  • Consolidating voice of customer across feedback channelsnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot UserVoice
  • Omnichannel customer supportnot UserVoice
  • Knowledge base and self-service portalsnot UserVoice
  • AI-assisted customer servicenot UserVoice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is UserVoice or Zendesk better?
Neither clearly leads. UserVoice starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, UserVoice or Zendesk?
UserVoice has a free tier; the other does not. Paid plans start at Free for UserVoice and $19/month for Zendesk.
Does UserVoice or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is UserVoice best used for?
UserVoice is most often used for collecting and prioritizing customer feedback from multiple channels, building internal feedback portals for product teams, mapping customer needs to product roadmap decisions, consolidating voice of customer across feedback channels. Of those, collecting and prioritizing customer feedback from multiple channels and building internal feedback portals for product teams are not what Zendesk is typically brought in for.
What can UserVoice do that Zendesk cannot?
Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.

Answered from the vendors’ own pages

UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Zendesk: What is included in the free trial?

You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days, with Copilot included by default.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Zendesk: How is Zendesk pricing calculated?

Base subscription pricing is determined by your selected plan tier and the number of agent seats needed. Additional costs include usage-based features like App Builder and Voice, plus optional add-ons.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Zendesk: What are the contract terms?

Zendesk subscriptions are month to month, annual, or multi-year. Annual billing typically costs less than monthly payments.

Source
Zendesk: Can I upgrade or downgrade my plan?

Yes, changes may apply immediately or at renewal depending on your subscription terms.

Source
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