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Live Chat · head to head

tawk.to vs UserVoice

tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Free plan
Yes
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which tawk.to and UserVoice actually diverge.

Attributes where tawk.to and UserVoice differ
Attributetawk.toUserVoice
Pricing modelfreemiumusage-based
PlatformsWeb, Ios, Android, Windows, MacWeb
CategoryLive ChatCustomer Support
Founded2013Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

Only in UserVoice

Nothing recorded that tawk.to does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

tawk.to

  • Website live chat and visitor engagementnot UserVoice
  • Customer support automationnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot tawk.to
  • Building internal feedback portals for product teamsnot tawk.to
  • Mapping customer needs to product roadmap decisionsnot tawk.to
  • Consolidating voice of customer across feedback channelsnot tawk.to

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is tawk.to or UserVoice better?
Neither clearly leads. tawk.to starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, tawk.to or UserVoice?
tawk.to starts at Free and UserVoice at Free.
Does tawk.to or UserVoice run on more platforms?
tawk.to runs on Web, Ios, Android, Windows, Mac. UserVoice runs on Web.
Can I use tawk.to for free?
Both have a free tier, so you can try either at no cost before committing.
What is tawk.to best used for?
tawk.to is most often used for website live chat and visitor engagement, customer support automation. Of those, website live chat and visitor engagement and customer support automation are not what UserVoice is typically brought in for.
What can tawk.to do that UserVoice cannot?
tawk.to covers Live chat, Ticketing, Knowledge base, CRM.

Answered from the vendors’ own pages

tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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