Softwr

Customer Support · head to head

Front vs UserVoice

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure

Where they differ

Only the attributes on which Front and UserVoice actually diverge.

Attributes where Front and UserVoice differ
AttributeFrontUserVoice
Starting price$25/month per seatOn request
Pricing modelsubscriptionquote
PlatformsCloud-based SaaSWeb
Founded2013Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in UserVoice

Nothing recorded that Front does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot UserVoice
  • Enterprises using AI to resolve complex multi-step customer requestsnot UserVoice

UserVoice

No use cases recorded yet. See the UserVoice review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

UserVoice

On request

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose UserVoice if

Nothing in the data separates UserVoice from Front on the points above - pick on price and on how each one feels to use.

UserVoice review

Questions people ask

Is Front or UserVoice better?
Neither clearly leads. Front starts at $25/month per seat and UserVoice at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or UserVoice?
Front starts at $25/month per seat and UserVoice at On request.
Does Front or UserVoice run on more platforms?
Front runs on Cloud-based SaaS. UserVoice runs on Web.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what UserVoice is typically brought in for.
What can Front do that UserVoice cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics.
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Related pages

More on Front

More on UserVoice

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