UserVoicevs
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Kustomer: The future of customer service
UserVoice
Plans that scale with your team
As of 28 August 2026, UserVoice is free to use. Customer feedback and product feedback management platform for collecting, prioritizing and closing the loop on feature requests. Softwr lists it under Customer Support.
Overview
What UserVoice does
Customer feedback and product feedback management platform for collecting, prioritizing and closing the loop on feature requests.
What people use it for
- Collecting and prioritizing customer feedback from multiple channels
- Building internal feedback portals for product teams
- Mapping customer needs to product roadmap decisions
- Consolidating voice of customer across feedback channels
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about UserVoice.
- No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
- Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation
Cross-shopped
What people choose instead of UserVoice
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- UserVoicevsFront
Front: Where teams collaborate on customer communication
- UserVoicevsGroove
Groove: Simple, powerful support for growing businesses
- UserVoicevsFreshdesk
Freshdesk: Delight your customers, effortlessly
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does UserVoice charge per user seat or by usage?
UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.
SourceCan I try UserVoice before committing to a paid plan?
Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.
SourceWhat happens if I need help during onboarding?
UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.
SourceKeep looking
Where to go from UserVoice
- UserVoice alternativesEvery product people weigh against it
- UserVoice pricingPlans, floors and what the tiers exclude
- UserVoice badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare UserVoice with
- Kustomer
- Freshdesk
- Front
- Groove
- Document360
- HubSpot Service Hub
- Missive
- Observe.AI
- Playvox
- ServiceNow
- Zendesk
- Level AI
- LiveAgent
- ManageEngine ServiceDesk Plus
- Freshworks Customer Service Suite
- Missive
- Observe.AI
- Playvox
Other Customer Support software
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Free, then $13/monthly10 researched notesUnified customer service powered by AI
Free, then $19/agent-per-month9 researched notesConversation intelligence and automated QA for contact centres, priced from 100 seats up
Pricing on request13 researched notesContact centre quality management, coaching and workforce management, now sold by NiCE
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for UserVoice, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on UserVoice
UserVoice alternatives
What people switch to, and what they give up
UserVoice pricing
Every tier, and where the cost actually lands
Compare UserVoice
Put it head to head with anything we hold
UserVoice badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
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Per user per month