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Smartsupp vs UserVoice

Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Free plan
Yes
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Smartsupp free tier limited to 25 conversations per month and 14-day history; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Smartsupp and UserVoice actually diverge.

Attributes where Smartsupp and UserVoice differ
AttributeSmartsuppUserVoice
Pricing modelsubscriptionusage-based
PlatformsWeb, Mobile app, IOS, AndroidWeb
CategoryLive ChatCustomer Support
Founded2012Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • Slack
  • API

Only in UserVoice

Nothing recorded that Smartsupp does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Smartsupp
  • Building internal feedback portals for product teamsnot Smartsupp
  • Mapping customer needs to product roadmap decisionsnot Smartsupp
  • Consolidating voice of customer across feedback channelsnot Smartsupp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Smartsupp or UserVoice better?
Neither clearly leads. Smartsupp starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Smartsupp or UserVoice?
Smartsupp starts at Free and UserVoice at Free.
Does Smartsupp or UserVoice run on more platforms?
Smartsupp runs on Web, Mobile app, IOS, Android. UserVoice runs on Web.
Can I use Smartsupp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Smartsupp best used for?
Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what UserVoice is typically brought in for.
What can Smartsupp do that UserVoice cannot?
Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps.

Answered from the vendors’ own pages

Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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