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Customer Support · head to head

ManageEngine ServiceDesk Plus vs UserVoice

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
Free
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ManageEngine ServiceDesk Plus pricing structure based on per-technician model can become expensive for large teams; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which ManageEngine ServiceDesk Plus and UserVoice actually diverge.

Attributes where ManageEngine ServiceDesk Plus and UserVoice differ
AttributeManageEngine ServiceDesk PlusUserVoice
Pricing modelsubscriptionusage-based

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Customer Support).

What people use each for

The jobs each tool is most often brought in to do.

ManageEngine ServiceDesk Plus

  • IT service desk for small to enterprise organizationsnot UserVoice
  • IT asset management and change managementnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot ManageEngine ServiceDesk Plus
  • Building internal feedback portals for product teamsnot ManageEngine ServiceDesk Plus
  • Mapping customer needs to product roadmap decisionsnot ManageEngine ServiceDesk Plus
  • Consolidating voice of customer across feedback channelsnot ManageEngine ServiceDesk Plus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManageEngine ServiceDesk Plus

  • Pricing structure based on per-technician model can become expensive for large teams
  • Asset management requires Professional tier or above, increasing costs for enterprises needing full inventory control
  • No explicit limit published for number of technicians, making cost projections difficult for scaling teams

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

ManageEngine ServiceDesk Plus

Free
  • Standard$13/monthly
    • IT help desk functionality
    • Per technician or administrator pricing
    • Unlimited IT end users
  • Professional$27/monthly
    • IT help desk
    • Asset management
    • Per technician pricing
  • Enterprise$67/monthly
    • IT help desk
    • Asset management
    • Change management

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose ManageEngine ServiceDesk Plus if

  • You want to start without paying.
ManageEngine ServiceDesk Plus review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is ManageEngine ServiceDesk Plus or UserVoice better?
Neither clearly leads. ManageEngine ServiceDesk Plus starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManageEngine ServiceDesk Plus or UserVoice?
ManageEngine ServiceDesk Plus starts at Free and UserVoice at Free.
Does ManageEngine ServiceDesk Plus or UserVoice run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use ManageEngine ServiceDesk Plus for free?
Both have a free tier, so you can try either at no cost before committing.
What is ManageEngine ServiceDesk Plus best used for?
ManageEngine ServiceDesk Plus is most often used for it service desk for small to enterprise organizations, it asset management and change management. Of those, it service desk for small to enterprise organizations and it asset management and change management are not what UserVoice is typically brought in for.

Answered from the vendors’ own pages

ManageEngine ServiceDesk Plus: How is pricing calculated for ManageEngine ServiceDesk Plus?

Pricing is based on the number of administrators and technicians using the platform. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
ManageEngine ServiceDesk Plus: Is there a free tier available?

Yes, the Standard edition is available free for up to 5 technicians. Free tier includes 250 IT assets managed and basic IT help desk features.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
ManageEngine ServiceDesk Plus: What are the billing options?

ManageEngine offers both monthly and yearly billing options. Annual billing provides discounted rates compared to monthly. You can deploy on-premises or use cloud-based SaaS deployment.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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