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Software · head to head

Userlike vs Acquire

Userlike logo

Userlike

Software

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite
Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Only Userlike has a free tier, so it costs nothing to try first.
  • Each has a real cost: Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations; Acquire pricing is not published on any tier
  • They diverge on capability: Userlike covers WhatsApp, Acquire covers Co-browsing.

Where they differ

Only the attributes on which Userlike and Acquire actually diverge.

Attributes where Userlike and Acquire differ
AttributeUserlikeAcquire
Starting priceFree$50/month
Free tierYesNo
Founded20112015

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Userlike

  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Pipedrive
  • ISO27001
  • German data centers

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Microsoft Dynamics
  • SOC2
  • PCI DSS

Both cover

  • Live chat
  • Slack
  • HubSpot
  • Zendesk
  • Salesforce
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Acquire

Acquire

  • Live chat and messaging on a website or appnot Userlike
  • Omnichannel support across chat, SMS, email and voicenot Userlike
  • Video and cobrowsing sessions with customersnot Userlike
  • Routing and SLAs across a support queuenot Userlike
  • Call deflection from phone into digital channelsnot Userlike

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Pricing, plan by plan

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Which should you pick?

Choose Userlike if

  • You need whatsapp.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want facebook messenger.
Userlike review

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Questions people ask

Is Userlike or Acquire better?
Neither clearly leads. Userlike starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Userlike or Acquire?
Userlike has a free tier; the other does not. Paid plans start at Free for Userlike and $50/month for Acquire.
Does Userlike or Acquire run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Userlike for free?
Yes. Userlike has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Userlike best used for?
Userlike is most often used for teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans. Of those, teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans is not what Acquire is typically brought in for.
What can Userlike do that Acquire cannot?
Userlike covers WhatsApp, Facebook Messenger, SMS, Video calls. Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Both handle Live chat, Slack, HubSpot, Zendesk.
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Related pages

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