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Kore.ai vs Userlike

Kore.ai logo

Kore.ai

Live Chat

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Userlike logo

Userlike

Live Chat

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Userlike has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kore.ai no pricing published; pricing is custom and quote-based; Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • They diverge on capability: Kore.ai covers Conversational AI, Userlike covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kore.ai and Userlike actually diverge.

Attributes where Kore.ai and Userlike differ
AttributeKore.aiUserlike
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Ios, Android
Founded20142011

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • SAP
  • Oracle
  • API
  • Mobile support

Only in Userlike

  • Live chat
  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Slack
  • Pipedrive

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Userlike
  • Lead generationnot Userlike
  • Customer supportnot Userlike
  • Sales automationnot Userlike

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • No pricing published; pricing is custom and quote-based
  • Requires direct sales engagement through 'Request a Demo' or 'Get in touch' forms

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Userlike if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want whatsapp.
Userlike review

Questions people ask

Is Kore.ai or Userlike better?
Neither clearly leads. Kore.ai starts at On request and Userlike at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Userlike?
Userlike has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for Userlike.
Does Kore.ai or Userlike run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Userlike runs on Web, Ios, Android.
Can I use Userlike for free?
Yes. Userlike has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Userlike is typically brought in for.
What can Kore.ai do that Userlike cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Userlike covers Live chat, WhatsApp, Facebook Messenger, SMS. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Kore.ai: How much does Kore.ai cost?

Kore.ai does not publish standard pricing. The company positions itself as an enterprise platform serving large organizations in banking, healthcare, and retail, with costs customized based on deployment scope, usage, and enterprise requirements.

Source
Userlike: What does the free plan include?

The free plan includes 1 seat, 1 channel, and up to 200 conversations per month. It provides basic features like messenger customization, file sharing, and feedback collection.

Source
Kore.ai: How do I get pricing for Kore.ai?

Contact Kore.ai through their 'Request a Demo', 'Talk to an Expert', or 'Submit RFP' options on the website to receive a custom quote.

Source
Userlike: What is the cost of the Pro plan and what does it offer?

The Pro plan costs 105 euros per month (or 87 euros per month if billed annually) with a minimum of 3 seats. It includes unlimited channels and conversations, live translation, video calls, basic API access, and analytics.

Source
Userlike: Is there a trial period before committing to a paid plan?

Yes, the platform offers a 14-day free trial of the Pro plan features. After the trial expires, accounts automatically downgrade to the Free plan unless upgraded.

Source
Userlike: What add-on costs are available?

Additional features can be added separately: Connect AI Agent from 99 euros per month, Connect AI Copilot from 19 euros per user per month, Workflows from 50 euros per month for 1,000 runs, and WhatsApp Campaigns from 20 euros per month plus Meta fees.

Source
Userlike: How does billing work on the Pro plan?

The Pro plan is billed monthly or annually, with annual billing offering a 20 percent discount. Unused conversations roll over to subsequent months within the same contract year.

Source
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