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Tidio vs UserVoice

Tidio logo

Tidio

Live Chat

Customer service platform driven by live chat

From
$24.17/month
Free plan
No
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Tidio and UserVoice actually diverge.

Attributes where Tidio and UserVoice differ
AttributeTidioUserVoice
Starting price$24.17/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsCloud-based SaaSWeb
CategoryLive ChatCustomer Support
Founded2013Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Only in UserVoice

Nothing recorded that Tidio does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • Live chat customer support across web and mobilenot UserVoice
  • AI-powered customer service automation with Lyro AI Agentnot UserVoice
  • Ticketing and conversation management for support teamsnot UserVoice
  • Multi-agent support with team collaboration featuresnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Tidio
  • Building internal feedback portals for product teamsnot Tidio
  • Mapping customer needs to product roadmap decisionsnot Tidio
  • Consolidating voice of customer across feedback channelsnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Tidio

$24.17/month
  • Starter$24.17/month
    • 100 billable conversations
    • 50 Lyro AI Agent conversations
    • 100 Flows visitors reached
  • Growth$49.17/month
    • 250+ billable conversations
    • Advanced analytics
    • User permissions
  • Plus$300/month
    • Custom billable conversations
    • Premium support
    • Dedicated Success Manager
  • Premium$null/custom
    • 3000+ Lyro AI conversations
    • Guaranteed 50% Lyro AI resolution rate
    • Pay-per-resolution billing option

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Tidio if

  • You need live chat.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Tidio or UserVoice better?
Neither clearly leads. Tidio starts at $24.17/month and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or UserVoice?
UserVoice has a free tier; the other does not. Paid plans start at $24.17/month for Tidio and Free for UserVoice.
Does Tidio or UserVoice run on more platforms?
Tidio runs on Cloud-based SaaS. UserVoice runs on Web.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Tidio starts at $24.17/month.
What is Tidio best used for?
Tidio is most often used for live chat customer support across web and mobile, ai-powered customer service automation with lyro ai agent, ticketing and conversation management for support teams, multi-agent support with team collaboration features. Of those, live chat customer support across web and mobile and ai-powered customer service automation with lyro ai agent are not what UserVoice is typically brought in for.
What can Tidio do that UserVoice cannot?
Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing.

Answered from the vendors’ own pages

Tidio: What is the cheapest way to start with Tidio?

The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Tidio: Does Tidio offer a free trial?

Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Tidio: How much does Lyro AI Agent cost?

Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Tidio: What are Tidio's billable conversation limits?

Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.

Source
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