Softwr

Customer Support · head to head

Kustomer vs Smartsupp

Kustomer logo

Kustomer

Customer Support

The future of customer service

From
On request
Free plan
No
Visit KustomerFull review
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Free plan
Yes
Visit SmartsuppFull review

The short version

  • Kustomer is an AI-powered customer service CRM platform; Smartsupp is a live chat and co-browsing platform.
  • Smartsupp starts at $17/mo; Kustomer prices on request.
  • Only Kustomer lists unified customer view; only Smartsupp lists live chat messaging.
  • Where Kustomer falls short: pricing not published; requires customised sales assessment and quote for exact costs.
  • Where Smartsupp falls short: free tier limited to 25 conversations per month and 14-day history.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which Kustomer and Smartsupp actually diverge.

Attributes where Kustomer and Smartsupp differ
AttributeKustomerSmartsupp
Starting priceOn requestFree
Pricing modelQuoteSubscription
Free tierNoYes
PlatformsWebWeb, iOS, Android
CategoryCustomer SupportLive Chat
Founded20152012

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Magento
  • Facebook

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Zapier
  • Slack
  • API
  • Mobile app support

Both cover

  • Shopify
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Smartsupp
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Smartsupp
  • Enterprises seeking customer 360 views and advanced workflow automationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/mo
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/mo
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/mo
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You also want ai automation.
Kustomer review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Kustomer or Smartsupp better?
Neither clearly leads. Kustomer starts at On request and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or Smartsupp?
Smartsupp has a free tier; the other does not. Paid plans start at On request for Kustomer and Free for Smartsupp.
Does Kustomer or Smartsupp run on more platforms?
Kustomer runs on Web. Smartsupp runs on Web, iOS, Android.
Can I use Smartsupp for free?
Yes. Smartsupp has a free tier, so you can try it without paying. Kustomer starts at On request.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what Smartsupp is typically brought in for.
What can Kustomer do that Smartsupp cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Shopify, Web support, Android support.

Answered from the vendors’ own pages

Kustomer: How much does Kustomer cost?

Kustomer uses a custom, quote-based pricing model and does not publish standard rates. Every CX team setup is different, so pricing varies based on company size, number of support agents, and monthly conversation volume.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
Kustomer: How do I get a Kustomer pricing quote?

Complete a 2-minute ROI calculator assessment that gathers information about your industry, company size, agent count, and monthly conversation volume. Results provide directional pricing estimates before sales connects with you.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
Kustomer: Are there add-on costs for Kustomer features?

Yes, add-on services include HIPAA Enabled Subscription, implementation services, Voice, SMS, and WhatsApp support on a pay-as-you-go model.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
Share

Related pages

More on Kustomer

More on Smartsupp

Keep looking

Other head to heads