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Customer Support · head to head

ManageEngine ServiceDesk Plus vs Smartsupp

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
Free
Free plan
Yes
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: ManageEngine ServiceDesk Plus pricing structure based on per-technician model can become expensive for large teams; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which ManageEngine ServiceDesk Plus and Smartsupp actually diverge.

Attributes where ManageEngine ServiceDesk Plus and Smartsupp differ
AttributeManageEngine ServiceDesk PlusSmartsupp
PlatformsWebWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat
FoundedUnknown2012

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Smartsupp does not also cover.

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • Slack
  • API

What people use each for

The jobs each tool is most often brought in to do.

ManageEngine ServiceDesk Plus

  • IT service desk for small to enterprise organizationsnot Smartsupp
  • IT asset management and change managementnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot ManageEngine ServiceDesk Plus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManageEngine ServiceDesk Plus

  • Pricing structure based on per-technician model can become expensive for large teams
  • Asset management requires Professional tier or above, increasing costs for enterprises needing full inventory control
  • No explicit limit published for number of technicians, making cost projections difficult for scaling teams

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

ManageEngine ServiceDesk Plus

Free
  • Standard$13/monthly
    • IT help desk functionality
    • Per technician or administrator pricing
    • Unlimited IT end users
  • Professional$27/monthly
    • IT help desk
    • Asset management
    • Per technician pricing
  • Enterprise$67/monthly
    • IT help desk
    • Asset management
    • Change management

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose ManageEngine ServiceDesk Plus if

  • You want to start without paying.
ManageEngine ServiceDesk Plus review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is ManageEngine ServiceDesk Plus or Smartsupp better?
Neither clearly leads. ManageEngine ServiceDesk Plus starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManageEngine ServiceDesk Plus or Smartsupp?
ManageEngine ServiceDesk Plus starts at Free and Smartsupp at Free.
Does ManageEngine ServiceDesk Plus or Smartsupp run on more platforms?
ManageEngine ServiceDesk Plus runs on Web. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use ManageEngine ServiceDesk Plus for free?
Both have a free tier, so you can try either at no cost before committing.
What is ManageEngine ServiceDesk Plus best used for?
ManageEngine ServiceDesk Plus is most often used for it service desk for small to enterprise organizations, it asset management and change management. Of those, it service desk for small to enterprise organizations and it asset management and change management are not what Smartsupp is typically brought in for.
What can ManageEngine ServiceDesk Plus do that Smartsupp cannot?
Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps.

Answered from the vendors’ own pages

ManageEngine ServiceDesk Plus: How is pricing calculated for ManageEngine ServiceDesk Plus?

Pricing is based on the number of administrators and technicians using the platform. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
ManageEngine ServiceDesk Plus: Is there a free tier available?

Yes, the Standard edition is available free for up to 5 technicians. Free tier includes 250 IT assets managed and basic IT help desk features.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
ManageEngine ServiceDesk Plus: What are the billing options?

ManageEngine offers both monthly and yearly billing options. Annual billing provides discounted rates compared to monthly. You can deploy on-premises or use cloud-based SaaS deployment.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
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