Is Front or Smartsupp better?

Neither clearly leads. Front starts at $25/month and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Front or Smartsupp?

Smartsupp has a free tier; the other does not. Paid plans start at $25/month for Front and Free for Smartsupp.

Does Front or Smartsupp run on more platforms?

Front runs on Cloud-based SaaS. Smartsupp runs on Web, Mobile app, IOS, Android.

Can I use Smartsupp for free?

Yes. Smartsupp has a free tier, so you can try it without paying. Front starts at $25/month.

What is Front best used for?

Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Smartsupp is typically brought in for.

What can Front do that Smartsupp cannot?

Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Slack, Web support, Android support.

Customer Support · head to head

Front vs Smartsupp

Front

Customer Support

Where teams collaborate on customer communication

From: $25/month
Free plan: No

Full review Website

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From: Free
Free plan: Yes

Full review Website

The short version

Only Smartsupp has a free tier, so it costs nothing to try first.
Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Smartsupp free tier limited to 25 conversations per month and 14-day history
They diverge on capability: Front covers Shared inbox, Smartsupp covers Live chat messaging.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and Smartsupp actually diverge.

Attributes where Front and Smartsupp differ
Attribute	Front	Smartsupp
Starting price	$25/month	Free
Free tier	No	Yes
Platforms	Cloud-based SaaS	Web, Mobile app, IOS, Android
Category	Customer Support	Live Chat
Founded	2013	2012

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

Shared inbox
Email collaboration
Omnichannel messaging
Analytics
Workflows
Integrations
Salesforce
HubSpot

Only in Smartsupp

Live chat messaging
Co-browsing
Visitor tracking
Heatmaps
Shopify
Zapier
API
Mobile app support

Both cover

Slack
Web support
Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

Omnichannel customer supportnot Smartsupp
AI-powered helpdesk automationnot Smartsupp
Team collaboration on support ticketsnot Smartsupp

Smartsupp

Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

Starter tier limited to single-channel support; omnichannel support requires Professional tier
AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
Advanced analytics excluded from Starter tier

Smartsupp

Free tier limited to 25 conversations per month and 14-day history
Annual billing required for best pricing (up to 30% savings)
Operator limits scale with plan tier

Pricing, plan by plan

Front

$25/month

Starter$25/month
- Up to 10 seats
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
Professional$65/month
- Up to 50 seats
- Omnichannel support (email, SMS, social)
- Macros and up to 20 automation rules
Enterprise$105/month
- Unlimited seats
- Smart rules and unlimited macros
- Multi-language knowledge base

Smartsupp

Free

FreeFree
- 1 operator
- 25 conversations per month
- 14-day conversation history
Solo$17/month
- 1 operator
- Unlimited conversations
- All channels including email
Plus$25/month
- 3 operators
- Unlimited conversations
- Automation workflows
Expert$83/month
- 5+ operators
- Unlimited conversations
- Premium support

Which should you pick?

Choose Front if

You need shared inbox.
You work on Cloud-based SaaS.
You also want email collaboration.

Front review

Choose Smartsupp if

You need live chat messaging.
You want to start without paying.
You work on Web, Mobile app, IOS, Android.
You also want co-browsing.

Smartsupp review

Questions people ask

Is Front or Smartsupp better?: Neither clearly leads. Front starts at $25/month and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Smartsupp?: Smartsupp has a free tier; the other does not. Paid plans start at $25/month for Front and Free for Smartsupp.
Does Front or Smartsupp run on more platforms?: Front runs on Cloud-based SaaS. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Smartsupp for free?: Yes. Smartsupp has a free tier, so you can try it without paying. Front starts at $25/month.
What is Front best used for?: Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Smartsupp is typically brought in for.
What can Front do that Smartsupp cannot?: Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Slack, Web support, Android support.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source

Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source

Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source

Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source

Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source

Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source

Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source

Front vs Smartsupp

Front

Smartsupp

The short version

Where they differ

What each one covers

Only in Front

Only in Smartsupp

Both cover

What people use each for

Front

Smartsupp

Where each one falls short

Front

Smartsupp

Pricing, plan by plan

Front

Smartsupp

Which should you pick?

Choose Front if

Choose Smartsupp if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Front

More on Smartsupp

Keep looking

Other head to heads