Live Chat & Chatbots · head to head
Smartsupp vs Crisp
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
Crisp
Live Chat & Chatbots
Customer messaging platform for startups and SMBs
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- They diverge on capability: Smartsupp covers Live chat messaging, Crisp covers Live chat.
Where they differ
Only the attributes on which Smartsupp and Crisp actually diverge.
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- API
- Mobile app support
- IOS support
Only in Crisp
- Live chat
- Shared inbox
- Chatbots
- Knowledge base
- Video calls
- CRM
- WordPress
- Segment
Both cover
- Shopify
- Zapier
- Slack
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Crisp
Crisp
- Growing startups needing affordable all-in-one customer support with AI automationnot Smartsupp
- Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Crisp
- Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- Free tier customer profile limit of 100; higher limits require upgrade
- Omnichannel support and workflow automation excluded from Free and Mini tiers
- White labelling only available in Plus tier ($295+/month)
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Crisp
FreeNo published plan breakdown. See the Crisp review.
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose Crisp if
- You need live chat.
- You want to start without paying.
- You work on Cloud-based SaaS.
- You also want shared inbox.
Questions people ask
- Is Smartsupp or Crisp better?
- Neither clearly leads. Smartsupp starts at Free and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Crisp?
- Smartsupp starts at Free and Crisp at Free.
- Does Smartsupp or Crisp run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. Crisp runs on Cloud-based SaaS.
- Can I use Smartsupp for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Crisp is typically brought in for.
- What can Smartsupp do that Crisp cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Both handle Shopify, Zapier, Slack, Web support.