Softwr

Software · head to head

Rasa vs Smartsupp

Rasa logo

Rasa

Software

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Software

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month; Smartsupp free plan is capped at 1 operator and 25 conversations per month
  • They diverge on capability: Rasa covers NLU engine, Smartsupp covers Live chat messaging.

Where they differ

Only the attributes on which Rasa and Smartsupp actually diverge.

Attributes where Rasa and Smartsupp differ
AttributeRasaSmartsupp
Pricing modelopen-sourcefreemium
PlatformsOn-premise, Cloud deployment, Docker, KubernetesWeb, Mobile app, IOS, Android
Founded20162012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Teams
  • Custom channels
  • On-premise support
  • Cloud deployment support

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • Web support
  • Mobile app support

Both cover

  • Slack
  • API

What people use each for

The jobs each tool is most often brought in to do.

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Rasa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Rasa or Smartsupp better?
Neither clearly leads. Rasa starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Rasa or Smartsupp?
Rasa starts at Free and Smartsupp at Free.
Does Rasa or Smartsupp run on more platforms?
Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Rasa for free?
Both have a free tier, so you can try either at no cost before committing.
What is Rasa best used for?
Rasa is most often used for developers self-hosting an open source conversational ai framework before needing enterprise scale. Of those, developers self-hosting an open source conversational ai framework before needing enterprise scale is not what Smartsupp is typically brought in for.
What can Rasa do that Smartsupp cannot?
Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Slack, API.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Rasa

More on Smartsupp

Keep looking

Other head to heads