Software · head to head
Smartsupp vs Acquire
Smartsupp
Software
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
The short version
- Only Smartsupp has a free tier, so it costs nothing to try first.
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Acquire pricing is not published on any tier
- They diverge on capability: Smartsupp covers Live chat messaging, Acquire covers Live chat.
Where they differ
Only the attributes on which Smartsupp and Acquire actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- API
- Mobile app support
- IOS support
Only in Acquire
- Live chat
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
- HubSpot
Both cover
- Co-browsing
- Slack
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Acquire
Acquire
- Live chat and messaging on a website or appnot Smartsupp
- Omnichannel support across chat, SMS, email and voicenot Smartsupp
- Video and cobrowsing sessions with customersnot Smartsupp
- Routing and SLAs across a support queuenot Smartsupp
- Call deflection from phone into digital channelsnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor tracking.
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want video chat.
Questions people ask
- Is Smartsupp or Acquire better?
- Neither clearly leads. Smartsupp starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Acquire?
- Smartsupp has a free tier; the other does not. Paid plans start at Free for Smartsupp and $50/month for Acquire.
- Does Smartsupp or Acquire run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. Acquire runs on Web, Ios, Android.
- Can I use Smartsupp for free?
- Yes. Smartsupp has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Acquire is typically brought in for.
- What can Smartsupp do that Acquire cannot?
- Smartsupp covers Live chat messaging, Visitor tracking, Heatmaps, Shopify. Acquire covers Live chat, Video chat, AI chatbots, Screen sharing. Both handle Co-browsing, Slack, Web support, Android support.