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IBM Watson Assistant vs Smartsupp

IBM Watson Assistant logo

IBM Watson Assistant

Live Chat & Chatbots

IBM's enterprise AI platform for conversational experiences

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat & Chatbots

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: IBM Watson Assistant listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant; Smartsupp free plan is capped at 1 operator and 25 conversations per month
  • They diverge on capability: IBM Watson Assistant covers NLU engine, Smartsupp covers Live chat messaging.

Where they differ

Only the attributes on which IBM Watson Assistant and Smartsupp actually diverge.

Attributes where IBM Watson Assistant and Smartsupp differ
AttributeIBM Watson AssistantSmartsupp
Pricing modelsubscriptionfreemium
PlatformsWeb, Mobile, Messaging, Voice, Contact centersWeb, Mobile app, IOS, Android
Founded19112012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IBM Watson Assistant

  • NLU engine
  • Dialogue management
  • Integration with Watson services
  • Multi-language
  • Teams
  • Salesforce
  • SAP
  • Mobile support

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • API
  • Mobile app support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

IBM Watson Assistant

  • Customer engagementnot Smartsupp
  • Lead generationnot Smartsupp
  • Customer supportnot Smartsupp
  • Sales automationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot IBM Watson Assistant

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IBM Watson Assistant

  • Listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

IBM Watson Assistant

Free
  • FreeFree
    • Basic chatbot
    • Limited interactions
  • Plus$140/month
    • Unlimited interactions
    • Advanced features
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose IBM Watson Assistant if

  • You need nlu engine.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging, Voice, Contact centers.
  • You also want dialogue management.
IBM Watson Assistant review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is IBM Watson Assistant or Smartsupp better?
Neither clearly leads. IBM Watson Assistant starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IBM Watson Assistant or Smartsupp?
IBM Watson Assistant starts at Free and Smartsupp at Free.
Does IBM Watson Assistant or Smartsupp run on more platforms?
IBM Watson Assistant runs on Web, Mobile, Messaging, Voice, Contact centers. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use IBM Watson Assistant for free?
Both have a free tier, so you can try either at no cost before committing.
What is IBM Watson Assistant best used for?
IBM Watson Assistant is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Smartsupp is typically brought in for.
What can IBM Watson Assistant do that Smartsupp cannot?
IBM Watson Assistant covers NLU engine, Dialogue management, Integration with Watson services, Multi-language. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Slack, Web support.
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