Softwr

Customer Support · head to head

Re:amaze vs Smartsupp

Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: Re:amaze covers Multi-channel inbox, Smartsupp covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Re:amaze and Smartsupp actually diverge.

Attributes where Re:amaze and Smartsupp differ
AttributeRe:amazeSmartsupp
PlatformsWeb, Ios, AndroidWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), founded (2012).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • BigCommerce
  • WooCommerce

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Zapier
  • API
  • Mobile app support
  • IOS support

Both cover

  • Shopify
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Customer service and support for small to mid-size teamsnot Smartsupp
  • Multi-channel communication management across email, chat, SMS, and voicenot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Re:amaze or Smartsupp better?
Neither clearly leads. Re:amaze starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or Smartsupp?
Re:amaze starts at Free and Smartsupp at Free.
Does Re:amaze or Smartsupp run on more platforms?
Re:amaze runs on Web, Ios, Android. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Re:amaze for free?
Both have a free tier, so you can try either at no cost before committing.
What is Re:amaze best used for?
Re:amaze is most often used for customer service and support for small to mid-size teams, multi-channel communication management across email, chat, sms, and voice. Of those, customer service and support for small to mid-size teams and multi-channel communication management across email, chat, sms, and voice are not what Smartsupp is typically brought in for.
What can Re:amaze do that Smartsupp cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Shopify, Slack, Web support, Android support.

Answered from the vendors’ own pages

Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
Share

Related pages

More on Re:amaze

More on Smartsupp

Keep looking

Other head to heads