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LivePerson vs Re:amaze

LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Free plan
No
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: LivePerson covers Conversational AI, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LivePerson and Re:amaze actually diverge.

Attributes where LivePerson and Re:amaze differ
AttributeLivePersonRe:amaze
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded19952012

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Mobile app support
  • IOS support

Only in Re:amaze

  • Multi-channel inbox
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce
  • WooCommerce

Both cover

  • Live chat
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Re:amaze
  • Routing customer conversations between bots and human agentsnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot LivePerson
  • Multi-channel communication management across email, chat, SMS, and voicenot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want faq center.
Re:amaze review

Questions people ask

Is LivePerson or Re:amaze better?
Neither clearly leads. LivePerson starts at On request and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Re:amaze?
Re:amaze has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Re:amaze.
Does LivePerson or Re:amaze run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Re:amaze runs on Web, Ios, Android.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Re:amaze is typically brought in for.
What can LivePerson do that Re:amaze cannot?
LivePerson covers Conversational AI, Mobile messaging, Intent detection, Salesforce. Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Automation. Both handle Live chat, Slack, Web support, Android support.

Answered from the vendors’ own pages

LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
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