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Software · head to head

Kustomer vs Re:amaze

Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Software

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Kustomer covers Unified customer view, Re:amaze covers Multi-channel inbox.

Where they differ

Only the attributes on which Kustomer and Re:amaze actually diverge.

Attributes where Kustomer and Re:amaze differ
AttributeKustomerRe:amaze
Starting priceOn request$29/month
Pricing modelquotesubscription
PlatformsWeb, CloudWeb, Ios, Android
Founded20152012

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Magento
  • Facebook

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • BigCommerce
  • WooCommerce

Both cover

  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Re:amaze
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Re:amaze
  • Enterprises seeking customer 360 views and advanced workflow automationnot Re:amaze

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot Kustomer
  • Running a help centre and chatbots for an ecommerce storenot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Kustomer or Re:amaze better?
Neither clearly leads. Kustomer starts at On request and Re:amaze at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or Re:amaze?
Kustomer starts at On request and Re:amaze at $29/month.
Does Kustomer or Re:amaze run on more platforms?
Kustomer runs on Web, Cloud. Re:amaze runs on Web, Ios, Android.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what Re:amaze is typically brought in for.
What can Kustomer do that Re:amaze cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Shopify, GDPR, Web support, Ios support.
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