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Customer Support · head to head

Richpanel vs Smartsupp

Richpanel logo

Richpanel

Customer Support

AI-native helpdesk for e-commerce customer support

From
$99/month
Free plan
No
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Smartsupp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Richpanel primarily focused on e-commerce, not ideal for other industries; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: Richpanel covers AI-native agent, Smartsupp covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Richpanel and Smartsupp actually diverge.

Attributes where Richpanel and Smartsupp differ
AttributeRichpanelSmartsupp
Starting price$99/monthFree
Pricing modelPer-seat plus per-conversation for AI agentssubscription
Free tierNoYes
PlatformsWeb, Mobile, APIWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat
Founded20202012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Richpanel

  • AI-native agent
  • Multi-channel inbox
  • E-commerce integrations
  • QA Agent
  • Social Media Agent
  • Self-Service Portal
  • AI Safety features
  • Copilot mode

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • Slack
  • API

What people use each for

The jobs each tool is most often brought in to do.

Richpanel

  • Automating e-commerce customer support with AInot Smartsupp
  • Resolving returns and exchanges automaticallynot Smartsupp
  • Responding to social media inquiries at scalenot Smartsupp
  • Providing full customer context across all support channelsnot Smartsupp
  • Reducing support costs while improving response timesnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Richpanel

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Richpanel

  • Primarily focused on e-commerce, not ideal for other industries
  • AI conversation pricing ($0.20 per conversation) requires monitoring to control costs
  • Minimum $200 monthly charge for AI agents may not suit small businesses
  • Heavy emphasis on e-commerce integrations (Shopify, Recharge) limits flexibility
  • No published pricing for enterprise or custom plans

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

Richpanel

$99/month
  • Helpdesk Seat$99/month
    • Unified inbox across all channels
    • Round-robin assignment
    • CSAT reporting
  • AI Agent$0.2/conversation
    • End-to-end conversation resolution
    • Multi-channel automation
    • Customer context from Shopify, Recharge, Loop, Yotpo
  • Returns & Exchanges$99/month
    • Automated returns and exchange policies
    • Exchange incentives
    • Fraud prevention

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose Richpanel if

  • You need ai-native agent.
  • You work on Web, Mobile, API.
  • You also want multi-channel inbox.
Richpanel review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Richpanel or Smartsupp better?
Neither clearly leads. Richpanel starts at $99/month and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Richpanel or Smartsupp?
Smartsupp has a free tier; the other does not. Paid plans start at $99/month for Richpanel and Free for Smartsupp.
Does Richpanel or Smartsupp run on more platforms?
Richpanel runs on Web, Mobile, API. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Smartsupp for free?
Yes. Smartsupp has a free tier, so you can try it without paying. Richpanel starts at $99/month.
What is Richpanel best used for?
Richpanel is most often used for automating e-commerce customer support with ai, resolving returns and exchanges automatically, responding to social media inquiries at scale, providing full customer context across all support channels. Of those, automating e-commerce customer support with ai and resolving returns and exchanges automatically are not what Smartsupp is typically brought in for.
What can Richpanel do that Smartsupp cannot?
Richpanel covers AI-native agent, Multi-channel inbox, E-commerce integrations, QA Agent. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps.

Answered from the vendors’ own pages

Richpanel: What is the guarantee on AI automation?

Richpanel guarantees 50% automation within 30 days, or refunds every dollar back. The company also guarantees 30% lower bills compared to competitive AI and helpdesk stacks.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
Richpanel: How much does AI cost per conversation?

AI-handled conversations cost $0.20 each with a $200 minimum monthly charge. This covers all AI features including QA Agent, Social Media Agent, and Copilot functionality.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
Richpanel: Which e-commerce platforms does Richpanel integrate with?

Richpanel integrates with Shopify, Recharge, Loop, and Yotpo to provide full customer context during support interactions.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
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