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Ada vs Pure Chat

Ada logo

Ada

Live Chat

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite
Pure Chat logo

Pure Chat

Live Chat

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Ada no pricing disclosed on website; Pure Chat growth plan limited to 1 website and 100 SMS notifications
  • They diverge on capability: Ada covers Conversational AI, Pure Chat covers Live chat widget.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Ada and Pure Chat actually diverge.

Attributes where Ada and Pure Chat differ
AttributeAdaPure Chat
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Mobile app, IOS, Android
Founded20162011

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Zendesk
  • Slack
  • Mobile support
  • SMS support

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • HubSpot
  • Zapier
  • Mobile app support
  • IOS support

Both cover

  • Salesforce
  • API
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI-powered customer service automationnot Pure Chat
  • Chatbot deployment and managementnot Pure Chat
  • Support ticket automation and resolutionnot Pure Chat
  • Multi-channel customer communicationnot Pure Chat

Pure Chat

  • Customer support chatnot Ada
  • Website engagementnot Ada
  • Lead capturenot Ada
  • Sales chatnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • No pricing disclosed on website
  • Requires consultation with sales team to obtain quotes
  • No information on subscription tiers or licensing options

Pure Chat

  • Growth plan limited to 1 website and 100 SMS notifications
  • Additional operators cost extra: $13-$15/month per operator depending on plan and billing
  • Growth plan has significantly lower limits than PRO

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Pure Chat

Free
  • Growth$49/month
    • 4 users/operators
    • 1 website
    • 100 SMS notifications
  • Growth Annual$39/month
    • Annual billing saves 20% off monthly rate
  • PRO$99/month
    • 10 users/operators
    • Unlimited websites
    • 1,000 SMS notifications
  • PRO Annual$79/month
    • Annual billing saves 20% off monthly rate

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Questions people ask

Is Ada or Pure Chat better?
Neither clearly leads. Ada starts at Free and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or Pure Chat?
Ada starts at Free and Pure Chat at Free.
Does Ada or Pure Chat run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. Pure Chat runs on Web, Mobile app, IOS, Android.
Can I use Ada for free?
Both have a free tier, so you can try either at no cost before committing.
What is Ada best used for?
Ada is most often used for ai-powered customer service automation, chatbot deployment and management, support ticket automation and resolution, multi-channel customer communication. Of those, ai-powered customer service automation and chatbot deployment and management are not what Pure Chat is typically brought in for.
What can Ada do that Pure Chat cannot?
Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Salesforce, API, Web support.

Answered from the vendors’ own pages

Ada: How is Ada's customer service AI platform priced?

Ada does not publish pricing on its website. To obtain pricing information and discuss your specific requirements, book a free consultation with Ada's AI customer service experts through their website.

Source
Pure Chat: How much does PureChat cost?

PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.

Source
Ada: Does Ada offer a free trial?

Ada does not advertise a free trial on its pricing page. Interested prospects must contact the sales team directly or book a consultation to discuss trial options and pricing.

Source
Pure Chat: Does PureChat offer a free trial?

Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.

Source
Pure Chat: What is the difference between Growth and PRO plans?

Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.

Source
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