Software · head to head
Ada vs Pure Chat
The short version
- Each has a real cost: Ada pricing is not published anywhere and requires a sales conversation; Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- They diverge on capability: Ada covers Conversational AI, Pure Chat covers Live chat widget.
Where they differ
Only the attributes on which Ada and Pure Chat actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Ada
- Conversational AI
- Automatic resolution
- Multi-language support
- Analytics
- Zendesk
- Slack
- Mobile support
- SMS support
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- HubSpot
- Zapier
- Mobile app support
- IOS support
Both cover
- Salesforce
- API
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Ada
- AI agents resolving customer queries over chat, voice and emailnot Pure Chat
- Deflecting repetitive contacts before they reach an agentnot Pure Chat
- Automating multi-step actions such as order lookups and returnsnot Pure Chat
- Multilingual support across a global customer basenot Pure Chat
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Ada
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Ada
- Pricing is not published anywhere and requires a sales conversation
- Sold to enterprises rather than to small support teams
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Pricing, plan by plan
Ada
Free- FreeFree
- Basic chatbot
- Single language
- Growth$100/month
- Advanced AI
- Multi-language
- Scale$undefined/month
- Enterprise features
- Dedicated support
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Which should you pick?
Choose Ada if
- You need conversational ai.
- You want to start without paying.
- You work on Web, Mobile, SMS, Messaging apps.
- You also want automatic resolution.
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Questions people ask
- Is Ada or Pure Chat better?
- Neither clearly leads. Ada starts at Free and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Ada or Pure Chat?
- Ada starts at Free and Pure Chat at Free.
- Does Ada or Pure Chat run on more platforms?
- Ada runs on Web, Mobile, SMS, Messaging apps. Pure Chat runs on Web, Mobile app, IOS, Android.
- Can I use Ada for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Ada best used for?
- Ada is most often used for ai agents resolving customer queries over chat, voice and email, deflecting repetitive contacts before they reach an agent, automating multi-step actions such as order lookups and returns, multilingual support across a global customer base. Of those, ai agents resolving customer queries over chat, voice and email and deflecting repetitive contacts before they reach an agent are not what Pure Chat is typically brought in for.
- What can Ada do that Pure Chat cannot?
- Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Salesforce, API, Web support.