Capacity vs Pure Chat

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

What people use each for

The jobs each tool is most often brought in to do.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pricing, plan by plan

Which should you pick?

Questions people ask

Is Capacity or Pure Chat better?

Neither clearly leads. Capacity starts at On request and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Capacity or Pure Chat?

Pure Chat has a free tier; the other does not. Paid plans start at On request for Capacity and Free for Pure Chat.

Does Capacity or Pure Chat run on more platforms?

Capacity runs on Web, Mobile, Chat widgets, API. Pure Chat runs on Web, Mobile app, IOS, Android.

Can I use Pure Chat for free?

Yes. Pure Chat has a free tier, so you can try it without paying. Capacity starts at On request.

What is Capacity best used for?

Capacity is most often used for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows. Of those, knowledge base and helpdesk deflection and ai agents answering across chat, voice, email and sms are not what Pure Chat is typically brought in for.

What can Capacity do that Pure Chat cannot?

Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Salesforce, Web support.